Customer Service Week October 5 - 9, 2015

Customer Service Week
Frequently Asked Questions

Following are answers to frequently asked questions about Customer Service Week and the Customer Service Week program. Click the subject headings below to view questions and answers. Links throughout the answers will guide you to additional information on our website.

If you need more information, please contact us.

Phone: 1-973-265-2300, Monday - Friday, 9 a.m. - 4 p.m., ET.
Email: info@CSWeek.com, 24 hours a day, seven days a week.

About Customer Service Week
Celebration items
Ordering
Payment
Delivery

Questions about Customer Service Week

Q. When is Customer Service Week?

A: Customer Service Week is celebrated annually during the first full week in October. Following are the dates for the next five years:

YearDates
2015 October 5 - 9
2016 October 3 - 7
2017 October 2 - 6
2018 October 1 - 5
2019 October 7 - 11

Q. What is Customer Service Week?

A. Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis.

In 1992 the U.S. Congress proclaimed Customer Service Week a nationally recognized event, celebrated annually during the first full week in October.

Since 1991, the Customer Service Group has sponsored the official Customer Service Week program. The group provides how-to information; celebration materials imprinted with the official Customer Service Week logo; and inspiration from the hundreds of service and support professionals who share their celebration stories, plans, and ideas.

Q. Who celebrates Customer Service Week?

A. Each year, thousands of companies across the United States and around the world celebrate Customer Service Week. They represent leading financial, healthcare, insurance, manufacturing, retailing, hospitality, communications, not-for-profit, and educational organizations, as well as government agencies, and others.

Last year, they represented all 50 of the United States and over 60 countries. Click here for a list of some of the many organizations celebrating Customer Service Week.

Q. How do I celebrate Customer Service Week?

A. Different organizations celebrate in different ways, with everything from elaborate weeklong extravaganzas to simple cake-and-coffee breaks. Click to see celebration stories from organizations of all sizes. And print a copy of the Organizer’s Guide for even more ideas.

Questions about our celebration items

A. The Customer Service Week theme is Everyday Heroes™. Visit the logo page for additional information and restrictions on use.

Q. Can I imprint the Everyday Heroes™ logo on my own materials?

A. The words Everyday Heroes™ and the accompanying logo are trademarks of the Customer Service Group. Federal law, and good business practices, prohibit their reproduction in any form or by any means. For further information, visit the logo page.

Q. Can we get our company name imprinted on the products we purchase?

A. Custom imprinting is available on a limited basis. Please contact us to discuss your needs. Full contact information is at the top of the page.

Q. Many of your items are packaged in quantities of five or 10, I only have four reps in my group, what should I do?

A. We cannot break up packaged items. Instead we suggest that you use the extra items throughout the year for new hires or as gifts for employees in other departments.

Q. What is the flying time of your balloons?

A. We recommend ordering our Mylar balloons if you are planning to inflate the balloons with helium and use them all week. While our latex balloons are also designed to hold helium, the flying time averages just 12 to 18 hours.

Q. Can I get a sample of an item before I order?

A. We are unable to send samples. But rest assured, our customer service goal is your 100% satisfaction. If you are not completely satisfied with your celebration materials simply return them before September 11, 2015 for an immediate replacement, full credit, or refund.

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Questions about ordering

Q. How do I place an order?

A. Choose one of the following options for placing an order.
  1. Online. Click the word Shop, which is always located at the top of the screen.
  2. Phone. Call us Monday – Friday from 9 a.m. to 4 p.m. ET at 1-973-265-2300.

Q. Can I make changes to my order after it has been submitted?

A. After you have selected your items, you will see a Summary Page. Please check your order carefully before you click “Submit Order.” Orders cannot be changed online once they have been submitted. In most cases, however, if you call us immediately at 1-973-265-2300, one of our Customer Service Week Specialists will be able to make the change.

Q. Will I get an order confirmation?

A. Yes, once you submit your order online, you will automatically receive an email confirmation. Remember you must provide the correct email address to receive the confirmation. So, please take a moment to check this piece of information before submitting your order.

Also, please add our email address, info@csweek.com, to your company’s “Safe-Sender List” to ensure delivery of your confirmation.

Q. Can I place an order from outside the U.S.?

A. Yes. After you have selected your celebration items on the order form, simply choose “Canada” or “Elsewhere” from the drop-down menu. Shipping charges will be calculated automatically on Canadian orders. For orders shipping “Elsewhere,” you will be asked to provide your FedEx or DHL account number. The shipping charges will be billed to your account by the courier you choose. Be aware that orders delivered to destinations outside of the U.S. are often subject to fees, duties and taxes, which are the responsibility of the recipient.

Q. What is the last date I can order and still receive my materials in time for Customer Service Week?

A. We will continue to accept orders as long as supplies last, but after September 11, 2015, express shipping charges will apply.

Q: I need to return something. What should I do?

A: If you are not completely satisfied you may return your purchase for a replacement or refund.

To replace: Please notify us within 10 days of receipt for an immediate replacement.

To return: If you are not completely satisfied with your purchase you may return it within 10 days and before September 11, 2015. Returns totaling $250 or more and returns made after September 11 are only permitted with the express approval of www.CSWeek.com. A 20 percent restocking fee will apply.

Please follow these simple steps for a return:

  • Call us at 1-973-265-2300 to receive your Return Authorization Number (RA#). Packages returned without a RA# may not be processed and may be returned to you.
  • All returned merchandise must be in salable condition.
  • On your Packing List, circle the item(s) that you would like to return and indicate the quantity. Enclose a copy of the Packing List with your returned materials.
  • Write the RA# on the outside of the carton.
  • Ship via a traceable method to the following:

    Patrick Pachacz
    Customer Service Week
    Fulfillment Plus
    889 Waverly Avenue
    Holtsville, NY 11742

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Questions about payment

Q. What are my payment options?

A. We accept the following credit cards: American Express, VISA, MasterCard and Discover. We also accept company checks, purchase orders, and wire transfers.

For additional information visit the Order and Payment Details page.

Q. Is your site secure? I’m worried about using my credit card online.

A. Yes, we use secure pages for your protection. Click this link to see our security certificate.

Q. I placed my order with a credit card. Can I get a copy of the invoice for my expense report?

A. Yes, a Paid Receipt will be included with your shipment.

Q. Do I have to pay sales tax?

A. Only orders shipping within New York State and New Jersey are subject to sales tax.

Q. My company is tax exempt. Do I have to pay sales tax?

A. Sales tax is only required for orders shipping within New York State and New Jersey. If you are located in one of those two states and your organization is tax exempt, please fax your sales tax exemption documents to us at (973) 402-6056.

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Questions about delivery

Q. When can I expect my delivery?

A. Orders are processed in the order in which they are received. The typical delivery time is seven to 12 days depending on your location.

For additional information, visit the Order and Payment Details page.

Q. Can I have my order shipped to more than one location?

A. Yes, simply place each order separately.

Q. Do you ship outside of the continental United States?

A. We ship worldwide. After you have selected your celebration items, simply choose “United States,” “Canada,” or “Elsewhere” from the drop-down menu. Shipping charges will be calculated automatically on U.S. and Canadian orders. For orders shipping “Elsewhere,” you will be asked to provide your FedEx or DHL account number. The shipping charges will be billed to your account by the courier you choose. Be aware that orders delivered to destinations outside of the U.S. are often subject to fees, duties and taxes that are the responsibility of the recipient. For additional information, visit the Order and Payment Details page.

 

Click here to start shopping for
Customer Service Week!


© 2015 Alexander Communications Group, Inc. All Rights Reserved.
Customer Service Group
712 Main Street — Suite 187B, Boonton, NJ 07005
Telephone: (973) 265-2300, Fax: (973) 402-6056
Website: www.CSWeek.com
Email: info@CSWeek.com
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