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 I really enjoyed the booklet of games you sent with my order. I used one for our final gathering, and I will use the booklet throughout the year.

Maryellen Lewicki EMSAR

Customer Service Week October 1 - 5, 2012

Customer Service Week Puzzles

Puzzle:	Hidden Phrase
Materials:	Hidden Phrase puzzles for each team member.   A fun pen to use.
Notes:	In serving customers, reps often must sort through lots of information to find the root cause of a problem.   Our Hidden Phrase puzzle illustrates the process of moving from a mass of often confusing information to a straight-forward solution for the customer.   Ask reps to sign and return their completed puzzles. Reward everyone who completes the puzzle with a small prize and enter them in a grand prize drawing.
Directions:	Click here to print the Hidden Phrase puzzle. Click here for the solution. (Note: Solutions will not be available online during Customer Service Week.)

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Customer Service Group
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