CSWeek.com
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 I like the continual reminders and the ideas on how to make CS Week the best.

Nolie Espinoza Hunter Douglas

Customer Service Week October 6 - 10, 2008

Customer Service Week Games

Game:	Hidden Phrase
Materials:	Hidden Phrase puzzle sheets for each team member.
Notes:	In serving customers, reps often must sort through lots of information to find the root cause of a problem.   Our Hidden Phrase puzzle illustrates the process of moving from a mass of often confusing information to a straight-forward solution for the customer.   Ask reps to sign and return their completed puzzles. Reward everyone who completes the puzzle with a small prize and enter them in a grand prize drawing.
Directions:	Click here to print the Hidden Phrase puzzle. Click here for the solution.

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