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Customer Service Week October 1 - 5, 2012 |
Press ReleaseCustomer Service Week Again Tops List of Tools Companies Use to Motivate Customer Service EmployeesIndustry survey finds Customer Service Week is top tool for motivating frontline customer service professionals. (Boonton, NJ, August 19, 2010) — Once again, Customer Service Week topped the list of tools that are used to recognize, reward and motivate customer service reps. Customer Service Newsletter reports that 63 percent of the companies participating in its 2010 Compensation and Incentive Survey celebrated the week. Survey participants were asked to indicate which tools they used from a list, which included Customer Service Week celebrations, gift cards, traditional recognition programs, peer-to-peer recognition programs, time-off awards, merchandise awards, small cash awards, dining certificates, and travel awards. Customer Service Week continues to top the list and to provide an important tool for motivating frontline staff. Customer Service Week is celebrated annually during the first full week in October. This year's celebration is October 4-8, 2010. For additional information on Customer Service Week and how to celebrate, visit http://www.CSWeek.com. ### About Customer Service Group The Customer Service Group has sponsored Customer Service Week since 1991. Each year, the Group creates a new theme and logo for the week and provides information, resources and inspiration to help companies celebrate. In addition, the Customer Service Group provides a wide range of management and training materials designed to improve service levels, productivity and performance in the customer contact center. These include books, print newsletters, benchmarking studies, and free email newsletters. More information is available at www.CustomerServiceGroup.com.
Who Celebrates Each year thousands of companies across the United States and around the world celebrate Customer Service Week. They represent leading financial, healthcare, insurance, manufacturing, retailing, hospitality, communications, not-for-profit and educational organizations, as well as government agencies and others. What unites them is their profound commitment to quality customer service.
3M, AAA, ADP, AETNA, Alcoa, Allianz Life, Allstate Insurance, ALLTEL, Atlantic Health System, Avon Products, Avery Dennison, Bank of America,Bausch & Lomb, Baxter Healthcare, Benjamin Moore Paints, Binney & Smith, Blue Cross Blue Shield, BoConcept USA, Boston Scientific, Brother International, C&H Distributors, Callaway Golf Co, Canadian Premier Life, CCH Canadian, Chicago Tribune, ChoicePoint Chubb Insurance, City of Fort Lauderdale, Coca-Cola Company, Comcast, Crystal Farms, Delta Dental Plans, DHL International, Diebold, Duke University, EAGLE Window Electronic Data Systems, FedEx, First Midwest Bank, GE, W.W. Grainger, Hallmark Cards Canada, Handango, Henkel, Honda, IBM, Iron Mountain, Irvine Ranch Water Dist John Hancock, JPMorgan Chase, Kaiser Permanente, Knoll, Liberty Mutual Insurance, Lockheed Martin, Maersk Line, Mars, McCormick & Company, McDonald\'s, McGraw-Hill MedicAlert, MetLife, Metropolitan Opera, Microsoft, Motorola, National Construction Rentals, Nestle, NETELLER, Neopost, Osram Sylvania, Paychex, Penske Truck Leasing Pepperdine University, Pepsi Bottling Group, Philips Electronics, Priceline.com, PSE&G Saks, Sarasota County Government, Siemens, Sprint Nextel, Sun-Maid, Systems Services of America, Taco Bell, Texas Mutual Insurance, Tickets.com, Toyota, Tumi USA Today, Valpak, Veeder Root, Verizon Wireless, Vita-Mix Corporation, Wells Fargo, and many more.
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