Press Release

Keep Customer-Facing Staff Motivated and Customers Loyal

Organizations around the globe turn to Customer Service Week to keep customer-facing staff motivated and customers loyal.

(Boonton, NJ, August 23, 2010) — Research shows that there are clear connections between a company's service excellence and its overall success. In fact, some 95 percent of customers with problems whose issues are resolved quickly say they will do business with that company again.

So take a moment during Customer Service Week (October 4 - 8, 2010) to recognize and reward the people within your organization who, over the course of the year, have provided excellent service to customers.

Here are four simple ways to say 'thank you' from the Customer Service Group, sponsors of Customer Service Week:

Send hand-written thank you cards to frontline staff at their homes.
Record a thank-you message on each reps voice mail during Customer Service Week.
Present frontline staff with Certificates of Appreciation during Customer Service Week.
Host an informal breakfast and ask your president or CEO to thank your staff for their valuable contributions.

To learn more about Customer Service Week and how you can thank your staff today, visit www.CSWeek.com.

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About Customer Service Group

The Customer Service Group has sponsored Customer Service Week since 1991. Each year, the Group creates a new theme and logo for the week and provides information, resources and inspiration to help companies celebrate.

In addition, the Customer Service Group provides a wide range of management and training materials designed to improve service levels, productivity and performance in the customer contact center. These include books, print newsletters, benchmarking studies, and free email newsletters. More information is available at www.CustomerServiceGroup.com.

Who Celebrates

Each year thousands of companies across the United States and around the world celebrate Customer Service Week. They represent leading financial, healthcare, insurance, manufacturing, retailing, hospitality, communications, not-for-profit and educational organizations, as well as government agencies and others. What unites them is their profound commitment to quality customer service.

3M, AAA, ADP, AETNA, Alcoa, Allianz Life, Allstate Insurance, ALLTEL, Atlantic Health System, Avon Products, Avery Dennison, Bank of America,Bausch & Lomb, Baxter Healthcare, Benjamin Moore Paints, Binney & Smith, Blue Cross Blue Shield, BoConcept USA, Boston Scientific, Brother International, C&H Distributors, Callaway Golf Co, Canadian Premier Life, CCH Canadian, Chicago Tribune, ChoicePoint Chubb Insurance, City of Fort Lauderdale, Coca-Cola Company, Comcast, Crystal Farms, Delta Dental Plans, DHL International, Diebold, Duke University, EAGLE Window Electronic Data Systems, FedEx, First Midwest Bank, GE, W.W. Grainger, Hallmark Cards Canada, Handango, Henkel, Honda, IBM, Iron Mountain, Irvine Ranch Water Dist John Hancock, JPMorgan Chase, Kaiser Permanente, Knoll, Liberty Mutual Insurance, Lockheed Martin, Maersk Line, Mars, McCormick & Company, McDonald\'s, McGraw-Hill MedicAlert, MetLife, Metropolitan Opera, Microsoft, Motorola, National Construction Rentals, Nestle, NETELLER, Neopost, Osram Sylvania, Paychex, Penske Truck Leasing Pepperdine University, Pepsi Bottling Group, Philips Electronics, Priceline.com, PSE&G Saks, Sarasota County Government, Siemens, Sprint Nextel, Sun-Maid, Systems Services of America, Taco Bell, Texas Mutual Insurance, Tickets.com, Toyota, Tumi USA Today, Valpak, Veeder Root, Verizon Wireless, Vita-Mix Corporation, Wells Fargo, and many more.

© 2012 Alexander Communications Group, Inc. All Rights Reserved.
Customer Service Group
712 Main Street — Suite 187B, Boonton, NJ 07005
Telephone: (973) 265-2300, Fax: (973) 402-6056
Website: www.CSWeek.com
Email: info@CSWeek.com
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