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Customer Service Week October 1 - 5, 2012 |
Press ReleaseCash Cab Boosts Team Spirit and Motivation During Customer Service WeekSpirited competitions mark Customer Service Week celebrations around the globe. (Boonton, NJ, September 2, 2010) — Why were the customer service reps at Kansas City Life Insurance Company driving around the parking lot on company time? It was all part of the annual Customer Service Week celebration, which served to recognize and reward frontline reps for their hard work and dedication throughout the year. The highlight of the week was a game based on the Discovery Channel hit, "Cash Cab." In the Kansas City Life version, reps were asked to report to the front door of the building at designated times throughout the day. Awaiting them was a manager's car decorated with play money. After reps piled in and the rules were explained, the car took off on laps around the parking lot. Reps responded to a range of questions receiving play money for correct answers. However, after three incorrect answers, the ride was abruptly over, reps exited the car, and had to walk back to the office. Kansas City Life was not alone in celebrating Customer Service Week. Each year, thousands of companies around the globe recognize and reward their frontline staff during the week, which will be celebrated October 4-8, 2010 To learn more about Customer Service Week and how you can celebrate, visit www.CSWeek.com. ### About Customer Service Group The Customer Service Group has sponsored Customer Service Week since 1991. Each year, the Group creates a new theme and logo for the week and provides information, resources and inspiration to help companies celebrate. In addition, the Customer Service Group provides a wide range of management and training materials designed to improve service levels, productivity and performance in the customer contact center. These include books, print newsletters, benchmarking studies, and free email newsletters. More information is available at www.CustomerServiceGroup.com.
Who Celebrates Each year thousands of companies across the United States and around the world celebrate Customer Service Week. They represent leading financial, healthcare, insurance, manufacturing, retailing, hospitality, communications, not-for-profit and educational organizations, as well as government agencies and others. What unites them is their profound commitment to quality customer service.
3M, AAA, ADP, AETNA, Alcoa, Allianz Life, Allstate Insurance, ALLTEL, Atlantic Health System, Avon Products, Avery Dennison, Bank of America,Bausch & Lomb, Baxter Healthcare, Benjamin Moore Paints, Binney & Smith, Blue Cross Blue Shield, BoConcept USA, Boston Scientific, Brother International, C&H Distributors, Callaway Golf Co, Canadian Premier Life, CCH Canadian, Chicago Tribune, ChoicePoint Chubb Insurance, City of Fort Lauderdale, Coca-Cola Company, Comcast, Crystal Farms, Delta Dental Plans, DHL International, Diebold, Duke University, EAGLE Window Electronic Data Systems, FedEx, First Midwest Bank, GE, W.W. Grainger, Hallmark Cards Canada, Handango, Henkel, Honda, IBM, Iron Mountain, Irvine Ranch Water Dist John Hancock, JPMorgan Chase, Kaiser Permanente, Knoll, Liberty Mutual Insurance, Lockheed Martin, Maersk Line, Mars, McCormick & Company, McDonald\'s, McGraw-Hill MedicAlert, MetLife, Metropolitan Opera, Microsoft, Motorola, National Construction Rentals, Nestle, NETELLER, Neopost, Osram Sylvania, Paychex, Penske Truck Leasing Pepperdine University, Pepsi Bottling Group, Philips Electronics, Priceline.com, PSE&G Saks, Sarasota County Government, Siemens, Sprint Nextel, Sun-Maid, Systems Services of America, Taco Bell, Texas Mutual Insurance, Tickets.com, Toyota, Tumi USA Today, Valpak, Veeder Root, Verizon Wireless, Vita-Mix Corporation, Wells Fargo, and many more.
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