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September 2, 2021 Two Great Ways to Celebrate
As you plan your own agenda, you’ll find lots of additional ideas in the Stories and Ideas section of the CSWeek.com website. Your On-Site Celebration AgendaThis celebration includes recognition activities, team-building activities, and lots of fun. The agenda can be expanded with our pre-planned activities, daily puzzles, and with ideas from past celebrations. One week in advance. Distribute Save the Date Cards to everyone who will be celebrating. Friday before Customer Service Week. Distribute agendas for the coming celebration. Decorate the customer service department and the entire organization with Posters, Pennants, Banners, and Balloons. Monday. Start the week with a kick-off breakfast. Take a few moments to ask all participants to sign the annual Customer Service Week Pledge. This provides an opportunity to discuss the importance of the week, the meaning of the week’s theme and logo, and for everyone on your team to recommit themselves to customer service. Send everyone back to their desks with a memento of the event. Tuesday. Bring everyone together for a pot-luck or catered lunch, then break up into smaller groups for our Team Coloring Poster and Team Ball activities. Don’t forget to provide colored pencils for everyone. Wednesday. Encourage a little friendly competition with a Scavenger Hunt, Penny Wars, Chair Decorating Contest, or CanStruction event. Or host a stress relief activity. Turn the breakroom into a peaceful oasis, serve healthy spa snacks, practice yoga, and send everyone back to their desks with their own Ultimate Stress Ball or Panic Pete. Thursday. Focus on recognition with our Peer to Peer and Web of Compliments activities. And roll out the red carpet with a special cupcake and coffee break complete with Customer Service Week Table Tents and Cupcake Toppers. Friday. Host a wrap-up party. Provide a catered lunch or pot luck to end the week on a high note. This is the time to reflect on the special celebration the team has shared and to make your final prize awards. Your Remote Celebration AgendaThe Celebration Kit is at the heart of your remote celebration. We deliver these kits right to reps’ doors in late-September. The agenda can be expanded to include a dditional pre-planned activities, a daily puzzle and a daily scavenger hunt. Monday. Gather your group for a conference call or Zoom meeting. If your group is large, set up calls for individual teams with supervisors or team leaders at staggered times. Thank reps for their ongoing efforts, then count down to open the boxes. 10, 9, 8, 7 … After everyone has oohed and aahed over their gifts, ask them to set up their work spaces and share a photo with the team leader. Tuesday. Share work-space photos via your favorite communication platform. Now, try to match the home office to its owner. "Who’s got that great desk lamp?" "Is that someone’s cat behind the monitor?" Sharing work spaces will spark a new level of team connection. Wednesday. Ask everyone to sign on to a special presentation from your organization’s president or CEO. If everyone can’t join at the same time, record the presentation and make it available throughout the day. Thursday. Start the day with a fun activity like Match Up, Getting to Know You, or Count Off. Friday. Tally up the scores from all of the puzzles, activities, and treasure hunts. Announce the first place winner, and maybe a few special winners, like "best effort," and "really doesn’t like puzzles." Monday after Customer Service Week. Combine the work-space photos, scavenger hunt photos, and Match Up photos that were contributed during the week and create a collage to share as a reminder of the celebration. But before you do anything else, it's time to order the materials you need to make your celebration special.
Regards,
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This year, Customer Service Week is more important than ever. But it's also more challenging than ever. So we've put together two sample agendas to jump-start your planning. They are packed with ideas and tips for a remote celebration and an on-site celebration.
