Customer Service Week October 1 - 5, 2018

Customer Service Week
Frequently Asked Questions

Following are answers to frequently asked questions about Customer Service Week and the Customer Service Week program. Click the subject headings below to view questions and answers. Links throughout will guide you to additional information.

If you need more information, please contact us.

Phone: 1-973-265-2300, Monday - Friday, 9 a.m. - 4 p.m., ET.
Email:, 24 hours a day, seven days a week.

About Customer Service Week
Celebration items

Questions about Customer Service Week

Q. When is Customer Service Week?

A: Customer Service Week is celebrated annually during the first full week in October. Following are the dates for the next five years:

2018 October 1 - 5
2019 October 7 - 11
2020 October 5 - 9
2021 October 4 - 8
2022 October 3 - 7

Q. What is Customer Service Week?

A. Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis.

In 1992 the U.S. Congress proclaimed Customer Service Week a nationally recognized event, celebrated annually during the first full week in October.

Since 1991, the Customer Service Group has sponsored the official Customer Service Week program. The group provides how-to information; celebration materials imprinted with the official Customer Service Week logo; and inspiration from the hundreds of service and support professionals who share their celebration stories, plans, and ideas.

Q. Who celebrates Customer Service Week?

A. Each year, thousands of companies across the United States and around the world celebrate Customer Service Week. They represent leading financial, healthcare, insurance, manufacturing, retailing, hospitality, communications, not-for-profit, and educational organizations, as well as government agencies, and others.

Last year, they represented all 50 of the United States and over 60 countries. Click to see some of the many organizations celebrating Customer Service Week and a celebration map.

Q. How do I celebrate Customer Service Week?

A. Different organizations celebrate in different ways, with everything from elaborate weeklong extravaganzas to simple cake-and-coffee breaks. Click to see celebration stories from organizations of all sizes. And print a copy of the Organizer’s Guide for even more ideas.

Questions about our celebration items

A. The Customer Service Week theme is Building Trust™. The theme recognizes the importance of trust in forming strong, productive, and lasting relationships with customers and coworkers.

While the bold black, orange, and yellow logo animates the theme with references to construction and building.

Visit the logo page for additional information and restrictions on use.

Q. Can I imprint the Building Trust™ logo on my own materials?

A. The words Building Trust™ and the accompanying logo are trademarks of the Customer Service Group. Federal law, and good business practices, prohibit their reproduction in any form or by any means. For further information, visit the logo page.

Q. Can we get our company name imprinted on the products we purchase?

A. Custom imprinting is available on a limited basis. Please contact us to discuss your needs. Full contact information is at the top of the page.

Q. Many of your items are packaged in quantities of five or 10, I only have four reps in my group, what should I do?

A. We cannot break up packaged items. Instead we suggest that you use the extra items throughout the year for new hires or as gifts for employees in other departments.

Q. What is the flying time of your balloons?

A. We recommend ordering our Foil Balloons if you are planning to inflate the balloons with helium and use them all week. The flying time on Latex Balloons averages 12 to 18 hours.

Q. Can I get a sample of an item before I order?

A. We are unable to send samples. But rest assured, our goal is your 100% satisfaction. If you are not completely satisfied with your celebration materials simply return them before September 15, 2017 for an immediate replacement, full credit, or refund.

Q. Can you recommend Customer Service Week gifts?

A. A good rule of thumb is to select gifts with the Customer Service Week logo. This ensures that the event theme and message will remain in sight long after the official celebration has ended. Customer Service Week gifts fall into five basic categories:

Desktop gifts — Provide the tools your team uses every day such Pads and Pens, Note Cubes, Monitor Mirrors, and even Keyboard Stickers.

Fun gifts — Show your team that you understand the pressures of service work with stress relievers such as Fidget Pens, Puzzles, Coloring Books, and other manipulatives.

Break time gifts — Keep your team refreshed and hydrated with Lunch Totes, Mugs, Water Bottles, and more.

Team identity gifts — Encourage team spirit with novelty Hard Hats, colorful Wristbands, Lapel Pins, and T-shirts.

Appreciation gifts — Recognize everyone’s contributions to service excellence with Thank-You Cards, Service Awards, and Certificates of Appreciation.

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Questions about ordering

Q. How do I place an order?

A. Choose one of the following options for placing an order.
  1. Online. Click the word Shop, which is always located at the top of the screen.
  2. Phone. Call us Monday through Friday from 9 a.m. to 4 p.m. ET at 1-973-265-2300.
  3. Submit a purchase order. Learn more.

Q. Can I make changes to my order after it has been submitted?

A. After you have selected your items, you will see a Summary Page. Please check your order carefully before you click “Submit Order.” Orders cannot be changed online once they have been submitted. In most cases, however, if you call us immediately at 1-973-265-2300, we will be able to make the change.

Q. Will I get an order confirmation?

A. Yes, once you submit your order online, you will automatically receive an email confirmation. Remember you must provide the correct email address to receive the confirmation. So, please take a moment to check this piece of information before submitting your order.

Also, please add our email address,, to your company’s “Safe-Sender List” to ensure delivery of your confirmation.

Q. Can I place an order from outside the U.S.?

A. Yes, after you have selected your celebration items on the order form, simply choose “Canada” or “Elsewhere” from the drop-down menu. Shipping charges will be calculated automatically on Canadian orders. For orders shipping “Elsewhere,” you will be asked to provide your FedEx or DHL account number. The shipping charges will be billed to your account by the courier you choose. Be aware that orders delivered to destinations outside of the U.S. are often subject to fees, duties and taxes, which are the responsibility of the recipient.

Q. What is the last date I can order and still receive my materials in time for Customer Service Week?

A. We will continue to accept orders as long as supplies last, but after September 15, 2017, express shipping charges will apply.

Q: I need to return something. What should I do?

A: If you are not completely satisfied you may return your purchase for a replacement or refund.

To replace: Please notify us within 10 days of receipt for an immediate replacement.

To return: If you are not completely satisfied with your purchase you may return it within 10 days and before September 15, 2017. Returns totaling $250 or more and returns made after September 15 are only permitted with the express approval of A 20 percent restocking fee will apply.

Please follow these simple steps for a return:

  • Call us at 1-973-265-2300 to receive your Return Authorization Number (RA#). Packages returned without a RA# may not be processed and may be returned to you.
  • All returned merchandise must be in salable condition.
  • On your Packing List, circle the item(s) that you would like to return and indicate the quantity. Enclose a copy of the Packing List with your returned materials.
  • Write the RA# on the outside of the carton.
  • Ship via a traceable method to the following:

    Patrick Pachacz
    Customer Service Week
    Fulfillment Plus
    889 Waverly Avenue
    Holtsville, NY 11742

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Questions about payment

Q. What are my payment options?

A. We accept the following credit cards: American Express, VISA, MasterCard and Discover. We also accept company checks, purchase orders, and wire transfers.

For additional information visit the Order and Payment Details page.

Q. Is your site secure? I’m worried about using my credit card online.

A. Yes, we use secure pages for your protection. Click this link to see our security certificate.

Q. I placed my order with a credit card. Can I get a copy of the invoice for my expense report?

A. Yes, a Paid Receipt will be included with your shipment and sent via email.

Q. Do I have to pay sales tax?

A. Only orders shipping within New York State and New Jersey are subject to sales tax.

Q. My company is tax exempt. Do I have to pay sales tax?

A. Sales tax is only required for orders shipping within New York State and New Jersey. If you are located in one of those two states and your organization is tax exempt, please fax your sales tax exemption documents to us at 1-973 402-6056.

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Questions about delivery

Q. When can I expect my delivery?

A. Orders are processed in the order in which they are received. The typical delivery time is seven to 12 days depending on your location.

For additional information, visit the Order and Payment Details page.

Q. Can I have my order shipped to more than one location?

A. Yes, simply place each order separately.

Q. Do you ship outside of the continental United States?

A. We ship worldwide. After you have selected your celebration items, simply choose “United States,” “Canada,” or “Elsewhere” from the drop-down menu. Shipping charges will be calculated automatically on U.S. and Canadian orders. For orders shipping “Elsewhere,” you will be asked to provide your FedEx or DHL account number. The shipping charges will be billed to your account by the courier you choose. Be aware that orders delivered to destinations outside of the U.S. are often subject to fees, duties and taxes that are the responsibility of the recipient.

© 2018 Alexander Communications Group, Inc.
All Rights Reserved.
Customer Service Group
36 Midvale Road, Suite 2E,
Mountain Lakes, NJ 07046
Phone: (973) 265-2300
Our Mission
Providing everything for Customer Service Week: Gifts, rewards, decorations, and ready-to-use materials, all with the official 2017 Building Trust logo.

For over 25 years, the Customer Service Week celebration source focused on a comprehensive program developed by service experts for service experts.

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