Welcome to Customer Service Week
Customer Service Week October 7 - 11, 2019

Customer Service Week
25 Celebration Tips

  1. Build excitement. One to two weeks before your celebration, send Save the Date cards to all guests.
  2. Decorate the service center with Posters, Banners, Pennants, and Balloons.
  3. Start the week with a kick-off breakfast.
  4. At your breakfast, invite the service team to sign the Customer Service Week Pledge.
  5. Give each person signing the pledge a Logo Pin as a reminder of their commitment to customer satisfaction.
  6. Recognize the individuals and groups that support your department. Present them with Certificates of Appreciation and include them in your activities.
  7. Thank your customers and remind them of your commitment to customer service with personally signed Thank-You Cards. Make your Thank-You Cards more meaningful by enclosing a copy of your mission statement or a photograph of your service team.
  8. Answer your phones, “Thank you for calling during Customer Service Week. How may I help you?” Be prepared to explain the week and how it supports your service mission.
  9. Recognize the service team for their hard work and dedication. Gifts with the Customer Service Week logo provide a year-round reminder of your appreciation.
  10. Host ready-to-use recognition activities. The Activities page has ideas for groups of all sizes including an Opening Ceremony, Closing Ceremony, and Peer-to-Peer Recognition.
  11. Enjoy a festive meal or snack breaks such as a catered lunch, ice-cream sundae break, or cupcake and coffee get-together. Use our Cupcake Toppers to make ordinary cupcakes special.
  12. Make a special delivery. If your team can’t gather for a break, have team-leaders, supervisors, and managers make special deliveries to each person with a snack, token of appreciation, and words of thanks.
  13. Include remote staff by sending celebration boxes with balloons, small gifts, and a photograph of your in-house team.
  14. Solve at-your-desk puzzles throughout the week. The Puzzles page includes pencil-and-paper puzzles you can print for everyone on your team.
  15. Award prizes to everyone who tries a puzzle. At the end of the week host a grand prize drawing from among the participants.
  16. Boost teamwork. At the Activities page you’ll find ready-to-use teambuilding activities for groups of every size, even remote groups.
  17. Host theme days with coordinated activities, food, and costumes. Some of the most popular themes are Stress Relief Day, Company Colors Day, Pajama Day, 60s Day, and Sports Team Day. See the creative theme days at Estep Enterprises.
  18. Create games based on popular TV shows such as Amazing Race, Jeopardy!, Cash Cab, and Survivor.
  19. Document the celebration. From simple photo backdrops to photo booths and custom selfie frames, everyone loves to snap a reminder of the celebration. Our print-and-use photo booth props make it easy.
  20. Share your celebration. From Facebook to Twitter and Instagram share photos on your organization’s social media channels. Here’s how.
  21. Incorporate a charitable element into your celebration. From fundraising to clothing and canned food drives a give-back activity is great for building team cohesion.
  22. Motivate with a personal address from your CEO, president, or division head on the importance of service to your organization. Share the speech with in-house and remote staff via online video conferencing. Here’s a wonderful motivational video from University of Toledo Medical Center.
  23. Finish the week with a Closing Ceremony. Thank all of the people who gave their time and energy to make the week a success. Make your final prize awards. And then hang your Certificate of Participation.
  24. Have fun. Reflect on successes, celebrate accomplishments, and re-energize so that your team can deliver the best possible service for the next 51 weeks.

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