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 Customer Service Week boosted call center morale tremendously.

Eileen McGuire Philadelphia Water Department

Customer Service Week October 6 - 10, 2008

Customer Service Week Activities

Activity:	Recognize Coworkers
Materials:	Caught in the Act Cards   Pens
Notes:	Customer Service Week is the perfect time to recognize frontline reps and others for the excellent service they provide.   While typically a peer-to-peer activity, you can also ask managers, supervisors, or team leaders to complete Caught in the Act Cards.   To see how Orkin used this classic Customer Service Week activity, visit the Agendas Page.
Directions:	Distribute cards to reps and ask them to fill in the blanks whenever they catch a fellow rep providing excellent service. At the end of the week, collect all of the cards and create your own Caught in the Act Display. Use a department corkboard or create your own display from poster board, include one or two cards describing the acts of each rep on your team.   In addition to this recognition, present gifts to the three reps to receive the most Caught in the Act Cards. Click here to print Caught in the Act Cards.

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