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Customer Service Week October 6 - 10, 2008 |
Official 2008 Customer Service Week Logo This year’s Customer Service Week theme is One Team - One GoalTM. Both the words and the graphic representation speak directly to the importance of working together to achieve the most important goal of any service organization: customer satisfaction. According to designer Sarah Benardos, the theme is graphically represented by three people with their hands clasped and arms raised in triumph. “We feel that this image (for which three of our own service representatives posed) is both instantly recognizable and a very positive symbol for all service and support teams.” The theme and logo also offer flexibility, says CSWeek.com Relationship Manager Mary Dalessandro. Managers may define team and goal to meet their current needs and objectives. For example, one organization may define the service team as the entire company while another may limit the meaning to those serving customers directly. Likewise, one company may define their goal broadly as customer satisfaction while another may focus on a more specific goal such as improving first call resolution rates. “The possibilities are as broad or as narrow as you need them to be,” she continues. “And we hope to spark some interesting conversations along these lines.”  The Customer Service Week logo is printed on all of the decorations, gifts and rewards that you need to celebrate Customer Service Week. To learn more about celebration materials, click here. Please Note: The words One Team - One GoalTM and the accompanying logo are trademarks of the Customer Service Group. Federal law, and good business practices, prohibit their reproduction in any form or by any means. For further information, please contact us. Phone: 973-265-2300
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