Customer Service Week Games

Game:

Lost Patient Challenge

Materials:
Lost Patient Challenge sheets for each team member.

Notes:
In this popular puzzle, service providers are asked to assist a lost patient. Basic math skills will take you from the upper left-hand corner (the lost patient square) to the lower right-hand corner (the satisfied patient square).

This puzzle provides a nice introduction to Customer Service Week training sessions on topics such as “Dealing with Angry Customers,” “Problem Resolution Techniques,” and “Service Recovery Skills.” It also works well as an at-your-desk activity.

Ask team members to sign and return their completed Challenges. Reward everyone who completes the Challenge with a small prize and enter them in a grand prize drawing.

Directions:
Click here to print the Lost Patient Challenge.
Click here for the solution.

Return to Puzzles and Games

© 2010 Alexander Communications Group, Inc. All Rights Reserved.
Customer Service Group
712 Main Street — Suite 187B, Boonton, NJ 07005
Telephone: (973) 265-2300, Fax: (973) 402-6056
Website: www.CSWeek.com
Email: info@CSWeek.com
Terms of Use — Privacy Policy