Customer Service Week Activities

Activity:

Pledge Your Commitment to Customers

Materials:
Customer Service Week Pledge

A pen for each person signing the Pledge

Notes:
Signing the Customer Service Week Pledge is a great way to start your week-long celebration. It provides an opportunity to discuss the importance of the week, the meaning of the week's theme and logo, and for everyone on your team to recommit themselves to customer service.

Make the event more festive by giving each person who signs the pledge a Customer Service Week Pen or a fun Click-Clack Pen to take back to their work station.

For additional impact, invite senior managers, and staff from other departments to join your group in signing the pledge.

Once the pledge has been signed, post it prominently along with your Certificate of Participation in Customer Service Week 2009*.

Directions:
Gather for a brief ceremony. Discuss this year's Customer Service Week theme, A Call to Excellence^TM.

Sample script for Pledge Ceremony:

This week, tens of thousands of customer service professionals are celebrating Customer Service Week. We join them in celebrating our achievements and in rededicating ourselves to the vital service mission.

This year’s Customer Service Week theme is A Call to Excellence^TM.

The theme reflects the fact that each day we answer the call to deliver excellent service to our customers, teammates, and colleagues.

During the week, we’ll be celebrating our commitment to answering the call with games, activities, tempting treats, special gifts and many opportunities to thank the people throughout the company who are part of the service team.

But before the fun begins, let’s take a moment to reflect on the serious and important work that we do, and to recommit to providing the very best service. We do this by signing our names to this year's Customer Service Week Pledge.

Click here to print the Customer Service Week Pledge.

* The Certificate of Participation will be included with your order from www.CSWeek.com.

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