Customer Service Week Puzzles
| Puzzle: | Quarrelsome Coworkers
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| Materials: | Quarrelsome Coworkers sheets for each team member.
A fun pen to use.
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Notes: | The impact of friction in a service organization can be devastating
— to the reps involved, to coworkers and to customers. Left unresolved,
tensions can lead to lost productivity, staff disengagement, and a culture
of negativity.
The Quarrelsome Coworkers puzzle shows the wrong way to handle this
type of friction. Use this puzzle on its own or as an icebreaker for
training sessions on managing workplace conflict and related topics.
Ask reps to sign and return their completed puzzles. Reward everyone who completes the puzzle with a small prize and enter them in a grand prize drawing.
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| Directions: | Click here to print Quarrelsome Coworkers puzzles.
Click here for the solution.
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