Customer Service Week Activities

Activity:

Team-Building Scavenger Hunt

Materials:
List of scavenger items

Bags

Notes:
In this traditional scavenger hunt, each team receives a list of items that they must collect. The team to collect all of the items in the least amount of time wins the challenge.

Rather than simply preparing a list of items to gather, focus on objectives for your group such as learning more about their teammates, learning more about other departments or learning more about your products and services.

Directions:
Compile a list of 10 - 15 items to be collected. If your staff will be visiting other departments, be sure to discuss this well in advance and to provide firm dates and times so that other departments and individuals are ready to meet with visitors.

Also, consider staggering start times or mixing up the order of the items so that teams aren’t arriving at one location at the same time.

Below are five sample questions, which were used in a “getting to know you” scavenger hunt.

Item #1: This model rep has not missed a day of work in the past three years. On her desk is a photograph of her pet Sandy. Bring back a photo copy of Sandy.

Item #2: He has led our organization through ups and downs and ups. He is known for saying that, “Our service is what makes us strong.” Visit the corner office and bring back one business card. Plus you’ll get a chance to shake hands and hear a little bit more about what makes us strong.

Item #3: When you need to check the status of a late payment you call this team. If you stop by you’ll see that someone has a bowl of candy on her desk. Bring back one piece of candy.

Item #4: Coming in early or working late? You’re never alone, George or Greg are always at the front desk. And they’re always ready with the latest baseball scores. Bring back a page from the sports section.

Item #5: I scream, you scream, we all scream for ice cream. While we may scream one person has been filling the ice cream freezer in the cafeteria all summer. Bring back a wooden ice cream spoon with her name on it.

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