Customer Service Week Agendas —
Connect with Customers and Community
7 Ways to Give Back
Involving Family and Community
Chili Cook-Off and Community Food Drive
Construction Event with a Heart
Making a Difference
Swap T-Shirts
Survey Customers
Customer Photo Match
7 Ways to Give Back
The team at The Results Company wanted to give back to their community during Customer Service Week. So each of seven locations selected a teambuilding charitable
activity. Below are all seven activities. There just may be an idea to inspire your team.
- Results Stuart held a Pumpkin decorating contest with all pumpkins being donated to the Blue Ridge Nursing Center. They held a 50/50 drawing and raised $150 for the Cancer Society. They also began a coat and canned food drive with all contributions donated to local food banks and the Salvation Army.
- Results Streator focused their efforts on the Saving Sidney cause. Sidney is a 5-year old girl diagnosed with achalasia. At a benefit event, the team presented Sidney with $710.
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Results Eastwood adopted the MyShelter Foundation and their “Liter of Light” initiative. The Foundation is dedicated to bringing eco-friendly bottle lights to communities without electricity. Team members donated 150 empty bottles as well as liquid bleach, sealants and other materials needed for the project.
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As part of a site-wide team competition, Results Hermosillo collected 1,088 food items and donated them to the Banco de Aliminentos.
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Results Galax donated $950 to the Twin County Humane Society. Blankets, towels, food, a dog house, and other items were also collected by staff and donated.
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Results Provo held team competitions in an effort to collect nonperishable food items for the Utah Food Bank. Agents also participated in a “bike build off” in support of the Utah Foster Care Foundation.
- Through various activities including raffles, “Supervisor Dials,” “Pie your Manager” and a car wash, Results Winter Haven raised $375 for the Polk County Education Foundation. The foundation assists Winter Haven-area teachers by providing tools and supplies.
Involving Family and Community
After a full week of activities at Nufarm Americas, the
celebration continued into the end of the month.
The week included a host of activities created to provide
opportunities to recognize coworkers, get to know teammates,
and involve families.
The service team also wanted to reach out to the community,
so they ended the week with an ice cream social and canned
food drive. Several weeks later, volunteers from the service
team continued their good work by helping package meals
to be distributed to local families.
To involve their own families, the team hosted a poster contest.
Drawing on the 2012 Customer Service Week theme,
Be the OneTM, teammembers asked their children,
grandchildren, nieces and nephews to illustrate one of
the following themes.
- Be the one to make a difference
- Be the one to share a smile
- Be the one to show you care
- Be the one to spread joy
- Be the one to offer help
Prizes were awarded in two age categories: 5-7 and 8-12. The
contest sparked a lot of creativity, started conversations about
what mom and dad are doing all day, and provided festive
decorations for the service department.
“We had so much fun creating the event and watching everyone
participate in the festivities,” Pauline Gladkowski tells us.
“The best part of the celebration was when one of the employees
asked, ‘So what are we doing next week?’”
Pauline says that she’s already planning for next year’s
celebration.
Chili Cook-Off and Community Food Drive
The Friday chili cook-off at Demag — A Terex Brand, was a company-wide team-building event.
Each participant brought in a crock pot with their entry and set up a tasting area in their own department. Each tasting area was unique and encouraged people to travel through
the office visiting other departments.
In order to enjoy this special lunch and to cast a vote for the best entry, employees were asked to bring in canned goods for a local food pantry. Customer Service and Spare
Parts Manager, Tricia Ater, notes that she was overwhelmed by the generosity and saw many people bringing in bags full of food.
Construction Event with a Heart
An amazing construction activity at Kansas City Life Insurance combines teambuilding and community service.
Customer Service Manager Kathy Elcock tells us that, “Each year, along with our fun and games, we try to incorporate some sort of community service to go along with our celebration. In past years we sent care packages to soldiers in the field and put together basic toiletry kits for disaster victims.”
This year the service team participated in a CanStruction event. During these events, sculptures are created entirely from canned goods, which are then donated to local food banks.
For Kansas City Life, the rules were simple and the results were extraordinary. Above are photos of the teams’ work which include a sculpture titled “Be the One to Stop Hunger,” a replica of the company’s office building, a sea turtle, and a cozy fireplace.
The guidelines for the event follow:
CanStruction is a design/build competition showcasing the talents of design and construction of our Customer Service and Claims professionals. Teams are given a total of 1 hour 30 minutes to defy expectations, logic and gravity as they build fantastic sculptures from cans of food and other non-perishable items.
During the Monday AM meeting we will divide you up into 4 teams. Each team will be assigned a 30 minute time slot on Monday to meet as a group to assign a contractor and develop a blueprint for your artwork. The construction of your design will take place on the 5th floor and each team will be provided with a 5 x 5 space for building and a sheet to cover your work in progress (NO SPYING!!!). You may not deface the food items or packaging in any way as they will be donated.
Your contractor will then be charged with bargaining with the contractors from the other 3 teams for the canned goods and non-perishable items already donated to determine what might be needed for your creation. You may also donate additional canned goods and perishable items throughout the week to compliment your design.
Tuesday through Friday each team will be assigned a 15 minute time slot to work on their project. You will need to consider whether your 15 minutes should be as a team, broken up into smaller groups or on an individual basis.
All construction must be completed by 12pm on Friday. Judging will take place around 2:30ish. Winning Team will be awarded prizes. Although, everyone is a winner because all canned goods and non-perishable items will be donated to a food pantry to help feed those less fortunate.
Making a Difference
While Customer Service Week, and our team, are headquartered in the United States, the event is celebrated around the globe.
This week we have highlights from a celebration in central
Africa which involved the entire staff of DHL Angola.
The very first day, marked this as a special celebration.
The service team kicked off the week on Monday. Rather
than dress in company colors or Customer Service Week
colors, staff were asked to wear the colors of the rainbow.
The objective was to celebrate and acknowledge the many
different backgrounds of people on the DHL team as well
as in the 250 countries they serve.
On Tuesday, the goal was to celebrate the community in
which DHL works. Staff donations were used to purchase
enough groceries to fill a pickup truck. The truck then
headed off to a local hospital to make the much needed
delivery.
Daily activities continued throughout the week, including
celebrations at retail locations, which featured snacks,
happy hours and games.
Swap T-Shirts
Many organizations involve their external customers in their Customer Service Week activities. After all, it’s the perfect time to thank customers for their business and to demonstrate your organization’s commitment to customer satisfaction.
Two organizations found creative ways to involve and thank their customers. The team at Sperian held a t-shirt swap in which Sperian reps and their customers exchanged t-shirts.
Here’s how it worked. For several weeks leading up to Customer Service Week, key customers were asked to provide one or more of their logo t-shirts. In exchange,
Sperian provided an equal number of their logo t-shirts along with some special treats and a photo of the service team wearing their customers’ shirts.
The activity was a huge success and a great way for reps and customers to show they’re all on the same team.
Meanwhile, folks at The Cincinnati Insurance Companies were also involving their customers in their celebration.
During Customer Service Week, every fifth caller to the help desk received a coffee mug along with a card signed by the analyst who had handled his or her call.
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Let customers recognize reps
Many firms and organizations honor individual frontline reps during Customer Service Week. One popular way to do this is with peer-to-peer awards. Another method, which is gaining popularity, is to ask customers to recognize employees they feel provide exceptional service.
To celebrate Customer Service Week, South West Trains, which provides train service to the southwest of London, asked passengers to nominate a member of the staff who had made their travelling experience more enjoyable.
In all, over 1,000 customers sent in paper forms or went online to nominate almost 250 individual employees. Of these, 17 employees were selected to participate in an awards ceremony at which they met one of their nominators in person. An overall winner was also announced at the ceremony.
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Get to know your customers
The team at Osram Sylvania’s Automotive Lighting Division used the week to strengthen their connection to their external customers.
Prior to Customer Service Week an email was sent to key customers describing Customer Service Week and requesting a customer photograph.
The photos were then displayed and reps were asked to match customer names with their photos. The rep with the most correct answers was the winner.
As customer service rep Tracey Guild explained, it helped the team feel that they had truly built a bridge to customers by making the relationship more personal and placing a face with a name. To further build the connection, the team sent a photo of themselves to their customers.
This is the kind of creative use of the Customer Service Week theme that makes each celebration unique and meaningful.
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If you’d like to share your agenda and photographs, please send them to CS Week Relationship Manager, Mary Dalessandro. You may email them to mdalessandro@CSWeek.com or send them through the mail to Customer Service Group, 712 Main Street — Suite 187B, Boonton, NJ 07005.
Host Festive Activities
Connect with Coworkers
Host Challenging Contests
Focus on Training
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