Customer Service Week Puzzles

Puzzle:

Lost Package Challenge

Materials:
Lost Package Challenges for each team member.

A fun pen to use.

Notes:
In this popular puzzle, reps are asked to help track down a customer's missing package. Basic math skills will take you from the upper left-hand corner (the lost package square) to the lower right-hand corner (the satisfied customer square).

This puzzle provides a nice introduction to Customer Service Week training sessions on topics such as “Dealing with Angry Customers,” “Problem Resolution Techniques,” and “Service Recovery Skills.” It also works well as an at-your-desk activity.

Ask reps to sign and return their completed puzzles. Reward everyone who completes the puzzle with a small prize and enter them in a grand prize drawing.

Directions:
Click here to print the Lost Package Challenge.
Click here for the solution. (Note: Solutions will not be available online during Customer Service Week.)

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Customer Service Group
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