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Customer Service Week Games
Game: | Lost Package Challenge |
Materials: | Lost Package Challenge sheets for each team member.
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Notes: | In this popular puzzle, reps are asked to help track down a customer's missing package. Basic math skills will take you from the upper left-hand corner (the lost package square) to the lower right-hand corner (the satisfied customer square).
This puzzle provides a nice introduction to Customer Service Week training sessions on topics such as “Dealing with Angry Customers,” “Problem Resolution Techniques,” and “Service Recovery Skills.” It also works well as an at-your-desk activity.
Ask reps to sign and return their completed Challenges. Reward everyone who completes the Challenge with a small prize and enter them in a grand prize drawing.
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Directions: | Click here to print the Lost Package Challenge.
Click here for the solution.
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Customer Service Group
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Telephone: (973) 265-2300, Fax: (973) 402-6056
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