Welcome to Customer Service Week
Customer Service Week October 5 - 9 2020

Customer Service Week Activities

Cake Decorating


Cake Decorating


Each team will need the following items

Plain sheet cake

Frosting, assorted colors

Icing tubes, assorted colors

Sugar sprinkles, assorted colors

Small spatulas or frosting knives

Prizes for 1st, 2nd, and 3rd place winners

CSW Scratchers for all participants


This is a fun and creative activity that everyone enjoys. Teams are challenged to create a cake that is both delicious and represents the assigned theme. For example: “What service means to me,” “Our service mission,” “The Magic of Service™,” or “Magic tricks.”


Prepare a workspace and a set of materials for each team. Or if you can’t have all teams working at the same time, have them rotate through the work area.

Divide your staff into teams of three to five people.

When your teams are assembled, explain that they will be decorating their cakes to reflect the theme that you have selected. Provide the time frame for the project. One hour is ample for teams to come up with a plan and execute it. In addition to the materials provided, teams should be allowed to use other materials found throughout the office.

When time is up, invite the group to view all of the cakes. Announce the first, second, and third place winners or allow the group to vote for their favorites.

Then dig in. Serve up slices of cake and coffee for a special break.


As you view each cake, ask the team to explain their work and the process they used to arrive at the design.

Keep it going:

With all that cake on hand, invite the individuals and teams you work with to enjoy a cake and coffee break.

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