Customer Service Week
Order and Payment Details
Contact information
| Email: | Customer Care |
| Phone: | 1-973-265-2300 Monday through Friday, 9 a.m. to 4 p.m. (ET). |
| Fax: | 1-973-402-6056 |
| Mail: | Customer Service Group 36 Midvale Road, Suite 2E Mountain Lakes, NJ 07046 |
Shipping and handling
Shipping charges
Delivery time
How to order
Online. Click the word Shop, which is always located at the top of the screen.
Phone. Call us Monday - Friday from 9 a.m. to 4 p.m. ET at 1-973-265-2300.
Purchase order
Methods of payment
Print a W-9 form
Federal tax ID number
Sales tax information
Shipping charges
We ship worldwide. After you have selected your celebration items, simply choose “United States,” “Canada” or “Elsewhere” from the drop-down menu. Shipping charges will be calculated automatically on U.S. and Canadian orders. For orders shipping “Elsewhere,” you will be asked to provide your FedEx or DHL account number. The shipping charges will be billed to your account by the courier you choose. Be aware that orders delivered to destinations outside of the U.S. are often subject to fees, duties and taxes that are the responsibility of the recipient.
UPS charges
| Order Amount | U.S. | Alaska, Hawaii, and Puerto Rico |
Canada |
|---|---|---|---|
| $50 to $100 | $6.75 | $37.50 | $17.50 |
| $101 to $150 | $11.75 | $42.50 | $22.50 |
| $151 to $200 | $13.75 | $48.50 | $28.50 |
| $201 to $250 | $16.75 | $55.50 | $35.50 | $251 to $300 | $19.75 | $63.50 | $43.50 |
| Over $301 | 8% of total | 22% of total | 16% of total |
