Customer Service Week October 2 - 6, 2017

Order and Payment Details

Contact information

Email: Customer Care
Phone: 1-973-265-2300 Monday through Friday,
9 a.m. to 4 p.m. (ET).
Fax: 1-973-402-6056
Mail: Customer Service Group
36 Midvale Road, Suite 2E
Mountain Lakes, NJ 07046

Shipping and Handling

Shipping Charges
Delivery Time

How to Order

Online. Click the word Shop, which is always located at the top of the screen.
Phone. Call us Monday - Friday from 9 a.m. to 4 p.m. ET at 1-973-265-2300.
Purchase order
Methods of payment
Print a W-9 form
Federal tax ID number
Sales tax information

Shipping Charges

We ship worldwide. After you have selected your celebration items, simply choose “United States,” “Canada” or “Elsewhere” from the drop-down menu. Shipping charges will be calculated automatically on U.S. and Canadian orders. For orders shipping “Elsewhere,” you will be asked to provide your FedEx or DHL account number. The shipping charges will be billed to your account by the courier you choose. Be aware that orders delivered to destinations outside of the U.S. are often subject to fees, duties and taxes that are the responsibility of the recipient.

Order Amount U.S. Alaska,
Hawaii, and
Puerto Rico
Canada
$50 to $100 $6.75 $17.50 $17.50
$101 to $150 $11.75 $22.50 $22.50
$151 to $200 $13.75 $28.50 $28.50
$201 to $250 $16.75 $35.50 $35.50
$251 to $300 $19.75 $43.50 $43.50
Over $301 8% of total 16% of total 16% of total

Delivery Time

Standard Shipping

  • Applies to orders received by 1 p.m. Eastern time.
  • 3-7 business days via UPS including Alaska and Hawaii (plus 1-2 business days for processing).
    Monday through Friday delivery.
  • Starts at $6.75 (see Shipping Charges above).

UPS 2 Day

  • Applies to orders received by 1 p.m. Eastern time.
  • 2 Business days via UPS (plus 1-2 business days for processing) Monday through Friday delivery.
  • Customer must supply UPS or FedEx account number for direct billing from the carrier.

Express UPS

  • Applies to orders received by 1 p.m. Eastern time.
  • 1 business day via UPS (plus 1-2 business days for processing) Monday through Friday delivery.
  • Customer must supply UPS or FedEx account number for direct billing from the carrier.

Methods of payment

We accept the following forms of payment:

VISA
Master Card
American Express
Discover
Check
Wire Transfer

Using a purchase order

Please fax (1-973-402-6056) or email (info@CSWeek.com) your completed purchase order. Your purchase order should include the item name, quantity, unit price, and total price for each item selected. If your order will be delivered to New York State or New Jersey, add applicable sales tax. Because the purchase order process is slow at some organizations, we strongly recommend following up with your accounting department on a regular basis.

Paying via check

Please make checks payable to Customer Service Group. All checks must be in U.S. dollars or equivalent and include all applicable sales tax and shipping and handling fees.

Paying via wire transfer

Please call (1-973-265-2300) or email (info@CSWeek.com) for details.

Sales tax

Sales tax is required for all orders shipping to New York State and New Jersey. If your firm/organization is tax exempt, please fax a copy of your certificate to 1-973-402-6056 or email info@CSWeek.com.

Federal tax ID number

Customer Service Group is a division of Alexander Communications Group. Our Federal Tax Identification Number is 13-2695269.

 

 

Click here to start shopping for
Customer Service Week!

© 2017 Alexander Communications Group, Inc.
All Rights Reserved.
Customer Service Group
36 Midvale Road, Suite 2E,
Mountain Lakes, NJ 07046
Telephone: (973) 265-2300, Fax: (973) 402-6056
Website: www.CSWeek.com
Email: info@CSWeek.com
Our Mission
Providing the highest quality and most comprehensive information, resources, and inspiration for celebrating Customer Service Week.
Recognized since 1981, Customer Service Week is the industry's leading reward and recognition program celebrated in all 50 of the United States and over 40 countries worldwide.

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