Welcome to Customer Service Week
Customer Service Week October 7 - 11, 2019

Customer Service Week
Email Bulletins

Your Celebration Made Easy

June 13, 2019

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Customer Service Week At CSWeek.com, you’ll find everything you need for a truly magical Customer Service Week celebration. All you need to do is invite the guests, order the food, and have fun!

At the website you’ll find:

  • Decorations. You’ll set the mood with coordinating balloons, posters, pennant strings, and more.
  • Gifts. You’ll recognize and reward with practical, fun, and magical gifts that were selected with service professionals in mind.
  • Puzzles & Activities. You’ll use the dozens of downloadable puzzles and pre-planned activities to boost teamwork, recognize staff, and build skills. All instructions and handouts are included.
  • Printables. You’ll find print and use materials including photo booth props, invitations, cupcake toppers, placemats, candy wrappers, save the date cards, and more — All with the Customer Service Week logo.

Our goal is to provide everything you need for a celebration that will keep them talking all year long.

Let’s Make Some Magic

June 6, 2019

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Customer Service Week Last week we launched the Customer Service Week website and announced the 2019 theme — The Magic of Service™.

The theme recognizes that everyone has it in their power to create magic for customers and coworkers.

And we have some very special gifts for the people on your team who make magic happen every day.

  • The Magic Mug — This black mug magically reveals the Customer Service Week logo when filled with hot liquid.
  • The Magic Wand Pen — Your team will use this pen to take notes, cast a spell and add a little magic to the work day.
  • The Magic Ball — Decision making is a little bit easier with this wonderful retro gift. The Magic Ball predicts that your team will love this gift.
  • The Rabbit Stress Reliever — This adorable rabbit in a magician’s hat brings a little magic to stress relief.

Introducing the Customer Service Week
Theme, Logo, and Website

May 29, 2019

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Customer Service Week We are delighted to present the all new 2019 Customer Service Week theme, logo, website, and much, much more.

This year’s Customer Service Week theme is
The Magic of Service™.

The theme recognizes that good service is magical. It can turn an unhappy customer into a satisfied long term customer. It can turn an occasional customer into a repeat customer. And it can turn any customer into your biggest fan and advocate.

The theme is colorfully illustrated in a teal, red and yellow logo which is imprinted on a wide-range of exclusive decorations, gifts, rewards and more.

If your team makes magic happen for customers, we invite you to celebrate them during Customer Service Week, October 7-11, 2019.

Can’t Miss Activities for Your Celebration — Part 3

May 22, 2019

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Every year, teams from all over the world celebrate Customer Service Week: Small groups and large, single location and multi-site, simple and over-the-top. But the people who celebrate all have a few things in common:

Customer Service Week 7. They enjoy puzzles. Every year Customer Service Week puzzles are cited as a celebration highlight. From pencil and paper puzzles to online variations, it’s a fun way to test skills and engage in a little light-hearted competition. At Associa Chicagoland, bingo is the favorite game each year. And at Chart Industries bingo takes on a new twist with teams all over the world playing together. As the numbers are called out over Skype, far flung teammates introduce themselves, chat, and heckle each other until someone calls BINGO!

8. They get physical. Customer Service Week saw teams testing their skills at obstacle courses and in ping-pong, corn hole and trashket ball tournaments. Last year also saw some unusual events like the bubble blowing contest at Systems Services of America and the paper airplane contest at CareFirst BlueCross BlueShield.

9. They decorate. Service departments and call centers take on new life with the addition of colorful Customer Service Week posters, banners, pennants, and balloons. But the decorations don’t end there. Everyone gets involved with chair and cubical decorating contests.

If you missed activities 1-6, you’ll find them online at www.csweek.com/bulletins.php

Can’t Miss Activities for Your Celebration — Part 2

May 15, 2019

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Customer Service Week

Every year, teams from all over the world celebrate Customer Service Week: Small groups and large, single location and multi-site, simple and over-the-top. But the people who celebrate all have a few things in common:

4. They get creative. Paint ’n’ sip parties, cake decorating contests, and a range of craft projects all provide fun ways to relax and get to know coworkers. For a hands-on creative activity, the team at the Mississauga 3-1-1 Contact Center joined forces to paint a custom-designed mural for the call center.

5. They share a meal. Breakfast, lunch, dinner, and lots of snack breaks highlight most celebrations. Pot-luck lunches and ice cream sundae breaks are especially popular and there are also competitive activities like Bake Offs, and the annual Soup-Off at Orion Food Systems.

6. They get to know each other. Activities that encourage people to mingle and build team cohesion are a must during Customer Service Week. Match up games, baby-photo contests, and ice breakers are all popular. During an "introductions game" at Chicago Fire Soccer Club, "Fish" and "Chips" met up, "Mario" and "Luigi" found each other, and more classic duos got better acquainted.

If you missed activities 1-3, you’ll find them online at www.csweek.com/bulletins.php

Can’t Miss Activities for Your Celebration — Part 1

May 9, 2019

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Customer Service WeekEvery year teams from all over the world celebrate Customer Service Week: Small groups and large, single location and multi-site, simple and over-the-top. But the people who celebrate all have a few things in common:

1. They play games. Games based on popular TV shows are always a hit. But that’s just the tip of the iceberg. Last year teams solved puzzles to get out of escape rooms, they went on treasure hunts around the office, they played pin the moustache on the boss, and they competed in office-themed relay races. At PartnerShip, the four legs of the race saw team members typing, sorting, and stapling papers in record time.

2. They dress up. Theme days and dress-up days are always popular and can be tailored to suit any group. From fan gear to PJs to company colors, there are lots of options. Last year, the Chicago Fire Soccer Club celebrated with Ugly Tie Day and Plaidurday.

3. They give great prizes. Prizes, especially fun and meaningful prizes keep everyone engaged in the week’s activities. Many teams award prizes throughout the week and host a large raffle on Friday. And, of course, prizes don’t have to be expensive. Gabe Chamale was awarded a VIP parking space right outside the Mississauga 3-1-1 Contact Center.

Next week, three more can’t miss activities. But for now, if there are others on your team who will be involved in planning for the week, invite them to sign up for the CSW Bulletin. Or to follow us on Facebook and LinkedIn.

Share These Important Dates with Your Team

May 1, 2019

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Customer Service WeekIn the hectic service environment it can be hard to keep your Customer Service Week plans on schedule.

But this event is too important to miss.

In the coming weeks and months, we’ll send you plenty of timely reminders, but for now, here are some important dates for your calendar.

May 29

Visit CSWeek.com for the launch of the 2019 Customer Service Week website. You’ll find the new logo, new decorations, gifts, rewards, and stress relievers. Plus new puzzles, games, activities, and printables.

July 12

Take advantage of the Earlybird Discounts. Order your decorations, gifts, rewards, and stress relievers by July 12 to save up to 20 percent off.

September 13

Don’t miss the Regular Deadline. Order by September 13 to ensure availability, and to avoid any rush shipping charges.

October 7-11

CELEBRATE

If there are others on your team who will be involved in planning for the week, now is the time to invite them to sign up for the CSW Bulletin. Or to follow us on Facebook and LinkedIn.

Get Ready. Get Set. Customer Service Week
is Coming!

April 25, 2019

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Customer Service WeekThe Customer Service Week Bulletin has been on a brief hiatus. But we’ve been busy behind the scenes planning the biggest and best celebration ever.

And we have lots planned for you this spring, summer, and right up to Customer Service Week 2019 — October 7 - 11.

Here’s what you can look forward to in the next few weeks:

  • Emails with the best ideas, tips and advice from people who organize Customer Service Week celebrations each year.
  • Announcement of the new 2019 theme and logo. You’re going to love it!
  • Launch of the 2019 Customer Service Week website including new decorations, gifts, rewards, and stress relievers. Plus new puzzles, games, activities, and printables.

If there are others on your team who will be involved in planning for the week, now is the time to invite them to sign up for the CSW Bulletin. Or to follow us on Facebook and LinkedIn.

Let’s get everyone involved this year!

Customer Service Week And So Much More

October 12, 2018

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Customer Service WeekBy celebrating Customer Service Week, you’ve provided an invaluable recognition and team-building experience for your service staff. But it doesn’t have to end when Customer Service Week
is over.

Recognition, training, and motivation tools from Customer Service Group will keep the Customer Service Week message alive all
year long.

Take a moment now to learn about some of the many practical materials available for you:

  • Training packages. Practical skill-building training for self-study or in a classroom setting.
  • Training DVDs. Information packed videos on essential service topics.
  • Training newsletter. Monthly training and reinforcement to enhance service skills, morale, and motivation.
  • Spotlight Awards. Honoring frontline reps who provide exceptional service to customers and coworkers.

Keep the Customer Service Week message alive for the other 51 weeks with materials from Customer Service Group.

Share Your Celebration

October 10, 2018

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Customer Service WeekWe’ve heard from people around the globe, and seen many wonderful celebration photos.

Now, we’d like to hear from you. Please share your photos, videos, and event details. We’ll share as many celebration stories and photos as possible via the CSWeek.com website, the Email Bulletins, and on Facebook.

Here’s how to share your celebration:

Email: mdalessandro@CSWeek.com
Facebook: facebook.com/CustomerServiceWeek

Seeing your event online is a great way to extend
the celebration!

 

One Last Thing to Check Off

September 24, 2018

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Customer Service WeekCheck, check, check. As you’re checking off items on your Customer Service Week to do list, we hope you’ll add one final thing. We would love to hear about your celebration.

All of the ideas we’ve shared, starting way back in April, are based on celebrations hosted by our customers. So please share your photos, videos, and event details.

In turn, we’ll share as many celebration stories and photos as possible via the CSWeek.com website and in the Customer Service Week Email Bulletins.

You may email us or post to the Customer Service Week Facebook page.

We would love to know about each day’s activities and the moments that were the most special to your group, or just send photos. Please email me at mdalessandro@CSWeek.com.

Seeing your event online is a great way to extend the celebration!

 

Creative Cuisine Happens Here

September 21, 2018

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Customer Service WeekThis week we’ve shared ideas for a kick-off breakfast and a potluck lunch. And for the team that can’t gather to share a meal, why not bring the goodies to them. Here are three possibilities:

  • Room Service. This year’s celebration at Penske Truck Rental will include a special breakfast. Prior to Customer Service Week, reps will receive a room service order form to make their beverage and cereal selections. Then everything will be delivered for an at-your-desk breakfast during Customer Service Week.
  • Mini-food truck. A rolling cart, piled high with snacks and beverages will be making the rounds all week at Bedrick Press.
  • Brown bag lunch. And at Allied Corp., Customer Service Week lunch totes will be filled with yogurt, fruit, cookies, and chips. Reps can pick up their Lunch Totes at any time during the day.

If you need a few final celebration items, order today for delivery before Customer Service Week.

 

Potluck Lunches Happen Here

September 19, 2018

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Customer Service WeekAre you hosting a potluck lunch during Customer Service Week? Keep these tips in mind:

  • Choose a theme. This can be a fun way to get everyone thinking about what to bring. Some popular themes are: Family favorites, crock-pot specialties, and savory soups.
  • Create a sign up sheet. It’s the easiest way to ensure a nice variety of items. Include categories and quantities such as: Vegetarian entree for 6, desert for 18, and appetizer for 12.
  • Remember the non-cooks. Be sure to include some no-cook options like green salad, a fruit platter, water bottles, and chips and salsa for people who don’t know their way around the kitchen.
  • Label the food. Print out Customer Service Week table tents and ask everyone to label their contributions.
  • Don’t forget the essentials. Tablecloths, plates, cups, napkins, utensils, condiments, and anything else you can’t do without.
  • Clean up. Provide plenty of bags and label them for garbage and recyclables.

And, of course, no matter what food you serve, invite your team to take a few treats back to their desks in Customer Service Week Lunch Bags.

Don’t delay, order your celebration materials today!

 

Breakfast Breaks Happen Here

September 17, 2018

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Customer Service WeekA kick-off breakfast is the perfect way to start your Customer Service Week celebration. For many it’s the time to announce the theme, share the week’s agenda, and sign the Customer Service Week pledge.

And thanks to some creative ideas, breakfast will be anything but boring. Here are three of our favorites. Use one, two, or all three for a real feast:

Oatmeal station. Healthy and warming on a cool October morning, try a crock pot filled with traditional or steel cut oatmeal. Then provide toppings such as milk, fresh and dried fruit, sugars, nuts, honey, shredded coconut, and maple syrup.

Yogurt station. Include a variety of yogurt flavors plus toppings such as fresh fruit and berries, granola, nuts, and even chocolate chips.

Baked goods station. For sweets lovers include muffins, croissants, and scones served with butter and jam, plus doughnuts, and bagels and cream cheese.

And, of course, no matter what you serve, invite your team to enjoy coffee or tea in Customer Service Week mugs.

Don’t delay, order your celebration materials today!

 

Shipping Happens Here

September 14, 2018

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Customer Service WeekPosters to Pensacola, Balloons to Boise, Monitor Mirrors to Mineola. Plus Stress Balls to Belgium, Auto Mugs to Malaysia, and Coasters to Costa Rica.

We are shipping around the globe so that you have everything you need for your Customer Service Week celebration.

So don’t delay, order your celebration materials today!

 

 

 

 

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