Customer Service Week October 1 - 5, 2018

Customer Service Week
Email Bulletins

A Special "Thank You"

June 21, 2018

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Customer Service Week BulletinLast week we shared
links to some of the many practical resources at the CSWeek.com website — celebration tips, organizer’s guide, print-and-use materials, plus all of the decorations, gifts, rewards, and stress relievers you need.

Best of all, when you place your order, you’ll also have access to the Premium Content at the CSWeek.com website. We’ll thank you for your order with access to:

You’ll find dozens and dozens of items for your celebration and best of all, the Customer Service Week theme, Excellence Happens Here™, is carefully woven into each item.

So place your order today to take advantage of the early bird discounts and to receive access to all of your free gifts.

 

Everything for Your Celebration

June 13, 2018

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Customer Service Week BulletinTo make it easier than ever to join the celebration, you’ll find all of the decorations, gifts, rewards, and stress relievers you need at CSWeek.com. Not to mention the downloadable organizers guide, activities, puzzles, printables, and more.

So before you get too far along in your planning check out the following resources for your celebration:

1. Celebration Tips
You’ll find 25 quick tips to jump-start your celebration planning.

2. Organizer’s Guide
Go more in-depth with the Organizer’s Guide. It provides step-by-step directions, a sample agenda, and a timeline for success.

3. Agendas
You’ll find brief descriptions of some of the most creative celebrations we’ve seen. There are enough ideas here to fill a month-long celebration.

4. Ready to Use
There are print-and-use activities to boost teamwork, recognize staff, and build skills, downloadable puzzles, and our popular printables such as photo booth props, cupcake toppers, invitations, and even placemats.

5. Decorations, Gifts, Rewards, and Stress Relievers
You’ll find everything you need for your celebration and you can take advantage
of early bird savings when you order by July 13. It’s just a month away!

 

One Great Theme, Dozens of Ways to Use it

June 6, 2018

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Customer Service Week BulletinLast week we launched the Customer Service Week website and announced the 2018 theme — Excellence Happens Here™.

To compliment that theme, we’ve created fun, meaningful, and easy-to-use decorations, gifts, rewards, and stress-relievers.

And there are a few extra twists and turns — you’ll see that the theme has been reinterpreted for an extra element of fun. For example:

  • You’ll decorate with posters, banners, and pennant strings plus signs which highlight event activities such as "Party Happens Here," and "Good Food Happens Here."
  • You’ll give stress-relievers such as our fidget puzzle, stress ball, and timer which is imprinted, "Time Out Happens Here."
  • And, of course you’ll give our water bottles, travel mugs, and coffee house mugs along with coasters, which remind reps that, "Drinks Go Here."

To see all of the decorations, gifts, rewards, and stress-relievers visit CSWeek.com because Customer Service Week Happens Here.

If there are others on your team who will be involved in planning for the week, now is the time to invite them to sign up for the CSW Bulletin. Or to follow us on Facebook and LinkedIn.

 

Introducing the Customer Service Week
Theme, Logo, and Website

May 30, 2018

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Customer Service Week BulletinWe are delighted to present the all new 2018 Customer Service Week theme, logo, website, and much, much more.

This year’s Customer Service Week theme is Excellence Happens Here™.

It is a wonderful reminder that wherever we provide service — from the call center to the executive suite, from the loading dock to the home office — that’s where excellence happens.

The logo is beautifully reproduced on a wide range of decorations, gifts, rewards, and stress-relievers, which were created exclusively for Customer Service Week 2018.

It is also carefully woven through the ready to use Activities, Puzzles, and Printables available at the event website.

If your team makes Excellence Happens Here™, we invite you to celebrate them during Customer Service Week, October 1-5, 2018.

To see the website, products, printables, and more visit: CSWeek.com.

If there are others on your team who will be involved in planning for the week, now is the time to invite them to sign up for the CSW Bulletin. Or to follow us on Facebook and LinkedIn.

 

Get Ready, Get Set

May 23, 2018

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Customer Service Week BulletinThe approach of the long Memorial Day weekend marks the unofficial start of the summer season and the official start of the Customer Service Week season.

When you’re back from the holiday weekend, watch your inbox for an announcement of the 2018 Customer Service Week logo, and the launch of the 2018 website including new decorations, gifts, rewards, and stress relievers, plus new puzzles, activities, printables, and much more.

Wishing you a wonderful long weekend.

 

Share a Meal, Bring People Together

May 17, 2018


Customer Service Week Bulletin

Every year, we ask our customers to share their experiences celebrating Customer Service Week.

Food comes up quite a lot in the comments. And why not? A shared meal always helps bring people together.

Kim says that the most popular part of her celebration was at the beginning of the week when the team gathered for a "kick-off brunch."

For Tina the most popular part of the celebration came at the end when the team enjoyed a catered lunch. This is when she gives awards and prizes that were earned during the week.

And Heather includes special meals and snacks every day of the week, "our celebration included bagels on Monday morning, a training video with popcorn on Tuesday and Thursday, nachos and cheese on Wednesday, and on Friday we made our own Sundaes."

Whether it’s a pot luck, a cake decorating contest, a catered lunch, or even bringing in a barista for the afternoon, food is a special part of most celebrations.

Thank you to everyone for sharing your comments. Next week, more tips from service pros.

If there are others on your team who will be involved in planning for the week, now is the time to invite them to sign up for the CSW Bulletin. Or to follow us on Facebook and LinkedIn.

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Play Games, Build Teamwork

May 9, 2018


Customer Service Week Bulletin

Every year, we ask our customers to share their experiences celebrating Customer Service Week.

Last year, participants told us that they love the ready-to-use puzzles and activities at our website. (They’ll be online shortly.)

And while everyone uses them in a slightly different way, teambuilding and prizes are common themes.

Cheryl explains, "We have many remote and on-site team members and they feel connected as they attempt to solve the daily challenge. We pass out Dum-Dum and Smarty candies based on their completion of the puzzles. Laughs all around."

Mike also says that the puzzles and activities bring his team members together, "They get people to open up and learn more about each other, which builds teamwork when the week is over."

And, of course, prizes are always nice. Julia says that in her department, anyone who completes and turns in the daily puzzle is entered into the daily prize drawing.

Thank you to everyone for sharing your comments. Next week, more tips from service pros.

If there are others on your team who will be involved in planning for the week, now is the time to invite them to sign up for the CSW Bulletin. Or to follow us on Facebook and LinkedIn.

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Why We Celebrate

May 3, 2018


Customer Service Week Bulletin

Every year, we ask our customers to share their experiences celebrating Customer Service Week.

Last year, participants touched on some of the many reasons why they celebrate and the benefits for their service teams.

Annette tells us that, "This is a celebration that our associates enjoy very much every year. It is great to see all the smiles and hear all the praise for a company that cares this much about its associates."

Ann shares many of those same sentiments, "I love celebrating this week and recognizing each employee’s talent and contributions! It is a great way to re-engage disengaged employees, to show appreciation for those who may not receive feedback as often as they wish, and to have FUN in the office all week! We often find during this week that some employees had talents/gifts we were unaware of that could be applied to their position or to the overall success of the firm!"

Thank you to everyone for sharing your comments. Next week, more insights from service pros.

If there are others on your team who will be involved in planning for the week, now is the time to invite them to sign up for the CSW Bulletin. Or to follow us on Facebook and LinkedIn.

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Start Planning Early

April 25, 2018


Customer Service Week Bulletin

Every year, we ask our customers to share their experiences celebrating Customer Service Week. Together, their responses point the way to a successful celebration.

Last year we asked, "If you could share one piece of advice for a successful celebration, what would it be?"

The number one response was, "Start planning early." In fact, Kathy says, "Start earlier than you ever thought you would need to. This week is too important to leave anything to the last minute."

Lorna agrees, "Start planning by early June by selecting a committee that is energetic and sold on what you want to accomplish. It takes a while to get everyone onboard and committees assigned to do the work needed."

It’s true, in a hectic service environment it’s easy to miss dates and to get behind with planning and organizing. So we’ll be sending you lots of reminders in the coming weeks and months, but for now, here are some important dates for your calendar.

Date To-Do
May 30 Visit CSWeek.com for the launch of the 2018 Customer Service Week website. You’ll find the new logo, new decorations, gifts, rewards, and stress relievers. Plus new puzzles, games, activities, and printables.
July 13 Take advantage of the Earlybird Deadline. Order your decorations, gifts, rewards and stress relievers by July 13th to save up to 20 percent off your celebration.
September 14 Don’t miss the Regular Deadline. Order by September 14 to ensure availability, and to avoid any rush shipping charges.
October 1-5 CELEBRATE

If there are others on your team who will be involved in planning for the week, now is the time to invite them to sign up for the CSW Bulletin. Or to follow us on Facebook and LinkedIn.

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The Daffodils are Blooming. It Must Be Time to
Start Planning for Customer Service Week

April 19, 2018


Customer Service Week Bulletin

The Customer Service Week Bulletin has been on a brief hiatus, but with the daffodils blooming outside the windows, we are back. And we have lots planned for you this spring, summer, and right up to Customer Service Week 2018 (October 1-5).

Here’s what you can look forward to in the next few weeks:

  • The best ideas, tips, and advice from the people who organize Customer Service Week celebrations.
  • Unveiling the new 2018 theme and logo. You’re going to love it!
  • Launch of the 2018 Customer Service Week website including new decorations, gifts, rewards, and stress relievers. Plus new puzzles, games, activities, and printables.

If there are others on your team who will be involved in planning for the week, now is the time to invite them to sign up for the CSW Bulletin. Or to follow us on Facebook and LinkedIn.

Let’s get everyone involved this year!

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How You Celebrated Customer Service Week — Part 4

November 15, 2017


Customer Service Week Bulletin

We’ve been sharing highlights of some amazing celebrations. If you missed them, you’ll find them online at the CSWeek.com website and on Facebook.

This year service teams from over 60 countries celebrated Customer Service Week. But in at least one case, the celebration had to be postponed.

Just a few days before Customer Service Week, we received a note from a customer in Puerto Rico. She told us about the difficulties they were facing as a result of Hurricane Maria, "we have no electricity and we are working with a reduced workforce and operating hours."

More than ever, supervisor Lilibeth Heredia wanted to celebrate her team, "We will get back up and celebrate with the rest of the world as soon as we can!," she told us.

That’s when our service team put their heads together and came up with a plan, we shipped Heredia her celebration materials as soon as delivery services had resumed and we also sent lots more fun items and stress relievers. After all, we could only imagine the stress of their situation and the dedication it took to serve customers under those difficult circumstances.

In the photos below, you’ll see service teams from the Cayman Islands, Guyane, Camaroon, and the team in Puerto Rico finally celebrating Customer Service Week.

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How You Celebrated Customer Service Week — Part 3

November 8, 2017


Customer Service Week Bulletin

We’ve been sharing highlights of some amazing celebrations. If you missed them, you’ll find them online at the CSWeek.com website and on Facebook.

Below are more inspiring ideas for your 2018 planning file:

  • Theme days are always popular and this year we saw some amazing team photos. The 10 locations of Village Family Dental celebrated with Turn Back Time Tuesday, Wacky Wednesday and Pajama Party Thursday. American Pest Control joined the fun with ’merica Monday, Woke up like this Thursday, and Black Out Friday.
  • And, of course, no celebration would be complete without puzzles and games — Everything from paper and pencil challenges from CSWeek.com to bowling, jigsaw puzzles, and more.

It’s not too late to share your celebration. Please email me at mdalessandro@CSWeek.com or post to the Customer Service Week Facebook page.

Next week more great ideas from Customer Service Week 2017.

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How You Celebrated Customer Service Week — Part 2

November 1, 2017


Customer Service Week Bulletin

We’ve been sharing highlights of some amazing celebrations. If you missed them, you’ll find them online at the CSWeek.com website and on Facebook.

Below are more inspiring ideas for your 2018 planning file:

  • Service teams often give back to their communities during Customer Service Week, and this year was no different.

    Many teams collected canned goods for local food pantries and one group even collected much needed items for a local animal shelter. With three offices in upstate New York participating, that’s a lot of kibble.

    Meanwhile, the service team at Morley showed their team spirit with a timely bake-sale fund raiser to aid victims of Hurricane Maria, which struck Puerto Rico shortly before Customer Service Week.

  • Skill building was also an important part of many celebrations. Videos and trainer-led sessions were popular, but the New Jersey Office of Information Technology took training to a new level. Staff members wrote and acted in training skits that were presented live. The skits were so well done that they were filmed and will be used for in-house training in the future.
  • Photo booths, photo backdrops and even custom selfie frames were also popular this year with many teams posing in hard hats.

It’s not too late to share your celebration. Please email me at mdalessandro@CSWeek.com or post to the Customer Service Week Facebook page.

Next week more great ideas from Customer Service Week 2017.

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How You Celebrated Customer Service Week — Part 1

October 25, 2017


Customer Service Week Bulletin

A huge thank you to everyone who shared photos, video, agendas and other details from Customer Service Week 2017. We will be passing along your ideas and insights as we prepare for Customer Service Week 2018.

In the meantime, here in brief, are some highlights to get you started thinking about next year.

  • This year’s theme was Building Trust™ and many organizations got into the spirit with hard hats and high-visibility vests,
    decorations made from wooden pallets and construction cones,
    and even a large display featuring children’s ride-on construction equipment.
  • Teams were also busy with actual building. At Shaw Industries sculptures were built from canned goods, which were then donated to local charities. At Systems Services of America, small teams worked together in a Lego building competition. And at Rx Benefits the corridors were filled with teams building bridges out of common office materials.
  • And, of course there was food. People were building pancake breakfasts, ice cream sundaes, nacho platters, and more. Some teams even called in the ice cream trucks.
  • It’s not too late to share your celebration. Please email me at mdalessandro@CSWeek.com or post to the Customer Service Week Facebook page.

Next week more great ideas from Customer Service Week 2017.

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