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Customer Service Week
Tips for a Successful Celebration
Whether you celebrate for an afternoon or with a full week of special events
and activities, here are some can’t-miss activities that can be incorporated
into every celebration.
Create the right atmosphere.
Decorate the customer service department and the entire company with Posters Banners and Balloons created for Customer Service Week. Hang posters and banners early to generate excitement for the celebration to come.
Host festive parties.
Parties are a great way to show your reps you appreciate their hard work. Start the week with a kick-off breakfast. Invite senior management to discuss the role customer service plays in your company’s success. Then, wrap up the week by taking your reps to a special lunch or dinner out of the office and away from the phones.
Coordinate your materials.
To create a really festive celebration, coordinate all of your materials. Use the official Customer Service Week colors for your decorations. Use color-coordinated paper products for all of your snack breaks and meals. Give gifts with the official Customer Service Week logo. And, of course, those gifts should be in color-coordinated gift bags.
Blow your own horn.
This is the perfect time to let everyone know about the excellent work the customer service department does. Share information on the number of calls handled in a typical week, the dollar value of cross-selling in the last year, positive survey results, and more.
Acknowledge other departments.
Distribute Certificates of Appreciation, Service Awards and small gifts, like our Sip 'n' Spoon Mug or Positive Power Pills, to those unsung heroes in other departments who make a great effort to meet customers’ needs.
Celebrate with theme days.
Year after year, we hear from people who have celebrated with a different theme each day. The key is to use the theme in your decorations, food, activities and costumes. Some of the most popular themes are: Company Colors Day, Western Day, Pajama Day, Rock 'n Roll Day, and Sports Day. There are many more examples of theme days in the Agendas section of the CSWeek.com website.
Hone service skills.
Organize skill-building training sessions. Conduct your own training or use one of our professional training videos. And, because it’s a special week, start each session with an icebreaker like our Bounce Back Putty and hand out Customer Service Week Pads and Pens for taking notes.
Thank your customers.
Send a Customer Service Week Thank-You Card to each of your customers. For maximum impact, include a hand-written note, a copy of your service mission statement or a photograph of your team.
Reward your reps.
Thank your reps for their valuable contributions with Certificates of Appreciation, Service Awards and special gifts placed at every workstation each morning. Gifts like our Tote Bag and Travel Mug will be especially appreciated.
Reduce stress.
Host a stress relief break. Ask reps to share ideas for reducing stress, review deep-breathing techniques and provide stress-relief kits for your team. Pack colorful gift bags with our Time Out Timer, Positive Power Pills, and a copy of one of our popular booklets, 10-Step Anti-Stress Campaign or Yoga at Your Desk. It’s a wonderful way to show you understand the stress frontline reps are under every day.
Have fun.
Games and contests of all kinds are great for relieving stress and building camaraderie and teamwork. Plan an activity for each day and be sure to award prizes to everyone. Even if your team must remain close to the phones, you can still celebrate with our print-ready, play-ready games like the Lost Package Challenge, Phone Bingo, and Customer Service Crossword Puzzle.
For more celebration ideas, view our Customer Service Week Agendas.
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