Customer Service Week
25 Celebration Tips
- Decorate the service center with Posters, Banners, Pennants, and Balloons. Hang posters and banners in advance to generate excitement for the celebration to come.
- Start the week with a kick-off breakfast.
- Invite the service team to sign the Customer Service Week Pledge.
- Give each person to sign the pledge a Lapel Pin as a reminder of their commitment to customer satisfaction.
- Recognize the individuals and groups that support your department. Present them with Certificates of Appreciation and include them in your celebration activities.
- Thank your customers and remind them of your commitment to customer service with personally signed Thank-You Cards.
- Make your Thank-You Cards more meaningful by enclosing a copy of your mission statement or a photograph of your service team.
- Thank frontline staff by sending personally signed Thank-You Cards to their homes.
- Answer your phones, Thank you for calling during Customer Service Week. How may I help you? Be prepared to explain the week and how it supports your mission of service excellence.
- Solve at-your-desk puzzles throughout the week. The Puzzles page includes pencil-and-paper puzzles you can print for everyone on your team.
- Award prizes to everyone who tries a puzzle. At the end of the week host a grand prize drawing from among the participants.
- Host ready-to-use team-building activities. The Activities page includes activities for groups of all sizes, many support this years Customer Service Week theme.
- Host theme days with coordinated activities, food, and costumes. Some of the most popular are Stress Relief Day, Company Colors Day, Pajama Day, 60s Day, and Service Champions™ Day. See the creative theme days at Estep Enterprises.
- Create games based on popular TV shows such as Amazing Race, Jeopardy!, Cash Cab, and Survivor.
- Recognize the service team for their hard work and dedication. Gifts with the Customer Service Week logo provide a year-round reminder of your appreciation.
- Present gifts with style. Use Customer Service Week Gift Bags, tissue, and Gift Tags.
- Host ready-to-use recognition activities. The Activities page includes activities for groups of all sizes including an Opening Ceremony, Closing Ceremony, and Peer-to-Peer Recognition.
- Enjoy a festive meal or snack breaks such as a catered lunch, ice-cream sundae break, or cupcake and coffee get-together. Use our Cupcake Toppers to make ordinary cupcakes special.
- Make a special delivery. If your team can’t gather for a break, have team-leaders, supervisors, and managers make special deliveries to each person with a snack, token of appreciation, and words of thanks.
- Include remote staff by sending celebration boxes with balloons, small gifts, and a photograph of your in-house team.
- Host ready-to-use activities based on the Building Trust™ theme. The Activities page includes activities for groups of all sizes including Build a Web, CanStruction, and Build a Box.
- Incorporate a charitable element into your celebration. From fundraising to clothing and canned food drives a give-back activity is great for building team cohesion.
- Motivate with a personal address from your CEO, president, or division head, on the importance of service to your organization. Share the speech with in-house and remote staff via online video conferencing. Here’s a wonderful motivational video from University of Toledo Medical Center.
- Finish the week with a Closing Ceremony. Thank all of the people who gave their time and energy to make the week a success. Make your final prize awards. And then hang your Certificate of Participation.
- Have fun. This is the one week out of 52 to reflect on successes, celebrate accomplishments, and re-energize so that that your team can deliver the best possible service for the next 51 weeks.