Customer Service Week
Tips for a Successful Celebration
Whether you celebrate for an afternoon or with a full week of special events and activities, here are some cant-miss activities that can be incorporated into every celebration.
Decorate the customer service department and the entire company with Posters, Banners and Balloons created for Customer Service Week. Hang posters and banners early to generate excitement for the celebration to come.
Start the week with a kick-off breakfast. Invite senior management to discuss the role customer service plays in your organizations success. Then, wrap up the week by taking your reps to a special lunch or dinner out of the office and away from the phones. (See how Systems Services and Runzheimer did it.)
Create a festive celebration by coordinating all of your materials. Use the official Customer Service Week colors for your decorations. Use color-coordinated paper products for all of your snack breaks and meals. Give gifts with the official Customer Service Week logo. And, of course, those gifts should be in color-coordinated gift bags. (See how Nashville ITS did it.)
Let everyone know about the excellent work the customer service department does. Share information on the number of calls handled in a typical week,
the dollar value of cross-selling in the last year, positive survey results,
Distribute Certificates of Appreciation, Service Awards and gifts like our Travel Mug, to unsung heroes in other departments.
Think Theme Days
Celebrate with a different theme each day. Use the theme in your decorations, food, activities and costumes. Some of the most popular themes are: Company Colors Day, Western Day, Pajama Day, Rock 'n Roll Day, and Sports Day. (See how Black and Decker and Estep did it.)
Organize skill-building training sessions. Conduct your own training or use one of our professional training videos. And because its a special week, start each session with an icebreaker like our Worry Wart and hand out Customer Service Week Notebooks and Pens. (See how NorthStar and Johns Hopkins Healthcare did it.)
Send a Customer Service Week Thank-You Card to each of your customers. For maximum impact, include a hand-written note, a copy of your service mission statement, or a photograph of your team. (See how South West Trains and Osram Sylvania did it.)
Thank your reps for their valuable contributions with Certificates of Appreciation, Service Awards and special gifts placed at every workstation each morning. Gifts like our drinkware and desktop items will be especially appreciated.
Think Stress Relief
Host a stress relief break. Ask reps to share ideas for reducing stress, review deep-breathing techniques and provide stress-relief kits for your team. Pack colorful Gift Bags with Time-Out Pens, Worry Warts, and Calming Stones. And add a copy of one of our popular booklets, 10-Step Anti-Stress Campaign or Yoga at Your Desk. Its a wonderful way to show you understand the stress frontline reps face every day.
Plan a game or contest for each day and be sure to award prizes to everyone. Even if your team must remain close to the phones, you can still celebrate with our print-ready, play-ready puzzles.
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