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Customer Service Week
Tips for a Successful Celebration
Whether you celebrate for an afternoon or with a full week of special events and activities, here are some can’t-miss ideas that can be incorporated into every celebration.
Create the right atmosphere.
Decorate the customer service department and the entire company with Posters, Banners and Balloons created for Customer Service Week. Hang posters and banners early to generate excitement for the celebration to come.
Host festive parties.
Parties are a great way to show your reps you appreciate their hard work. Start the week with a kick off breakfast. Invite senior management to discuss the role customer service plays in your company’s success. Then, wrap up the week by taking your reps to a special lunch or dinner out of the office and away from the phones.
Coordinate your materials.
To create a really festive celebration, coordinate all of your materials. Use the official Customer Service Week colors for your decorations. Use color coordinated paper products for all of your snack breaks and meals. Give gifts with the official Customer Service Week logo. And, of course, those gifts should be in color coordinated gift bags.
Blow your own horn.
This is the perfect time to let everyone know about the excellent work the customer service department does. Share information on the number of calls handled in a typical week, the dollar value of cross-selling in the last year, positive survey results, and more.
Acknowledge other departments.
Distribute Certificates of Appreciation, Service Awards and small gifts, like our Sip 'n' Spoon Mug or Positive Power Pills, to those unsung heroes in other departments who make a great effort to meet customers’ needs.
Build activities around the theme.
This year the official Customer Service Week theme is One Team - One GoalTM and the logo incorporates this theme into a lively graphic, which includes three people raising their hands in a show of victory. Use the theme as the foundation for teambuilding events and activities throughout the week.
Hone service skills.
Organize skill-building training sessions. Because it’s a special week, start each session with an icebreaker like our Bumpy Ball and hand out Customer Service Week Pads and Pens for taking notes.
Thank your customers.
Send a Customer Service Week Thank-You Card to each of your customers. For maximum impact, include a hand-written note, a copy of your service mission statement or a photograph of your team.
Reward your reps.
Thank your reps for their valuable contributions with Certificates of Appreciation, Service Awards and special gifts placed at every workstation each morning. Gifts like our Tote Bag, Trinket Box and Wobble Pen will be especially appreciated.
Reduce stress.
Host a stress relief break. Ask reps to share ideas for reducing stress, review deep-breathing techniques and provide hands-on tools to recharge and refresh — like our booklet, Yoga at Your Desk and our Tangle Therapy.
Have fun.
Games and contests of all kinds are great for relieving stress and building teamwork. Plan an activity for each day and be sure to award prizes to everyone.
For more celebration ideas, view our Customer Service Week Agendas.
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