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Customer Service Week October 1 - 5, 2012 |
Press ReleaseHappy Employees Mean Happy Customers, Especially in Troubled Economic TimesOrganizations around the globe turn to Customer Service Week to keep customer-facing staff motivated and customers loyal. (Boonton, NJ, August 16, 2010) — Study after study has shown that happy employees lead to happy customers, and happy customers are loyal, long term customers and strong advocates for your organization. Keeping frontline customer service and support staff happy and motivated is no easy task in today's atmosphere of down-sizing, right-sizing and doing more with less. To keep these vital workers fully engaged and motivated, organizations are turning to Customer Service Week. Celebrated annually during the first full week in October, Customer Service Week is the premier event for organizations in all industries to honor the people who serve and support customers. Kate Nasser — The People-Skills Coach, notes that, "Customer Service Week gives businesses a proven way to celebrate their customer service and customer care reps AND to inspire them to greater heights. Customer service is a much tougher job than it appears and this celebration refreshes the spirit." ### About Customer Service Group The Customer Service Group has sponsored Customer Service Week since 1991. Each year, the Group creates a new theme and logo for the week and provides information, resources and inspiration to help companies celebrate. In addition, the Customer Service Group provides a wide range of management and training materials designed to improve service levels, productivity and performance in the customer contact center. These include books, print newsletters, benchmarking studies, and free email newsletters. More information is available at www.CustomerServiceGroup.com. About Kate Nasser For over 20 years, Kate Nasser has delivered professional people-skills training and coaching to diverse industries and teams for a feast of success in teamwork, customer service and leadership. Kate focuses on communication skills that bridge the gaps of diversity, personality types, and geographic differences. Visit The People-Skills Coach today to see how Kate can help your team.
Who Celebrates Each year thousands of companies across the United States and around the world celebrate Customer Service Week. They represent leading financial, healthcare, insurance, manufacturing, retailing, hospitality, communications, not-for-profit and educational organizations, as well as government agencies and others. What unites them is their profound commitment to quality customer service.
3M, AAA, ADP, AETNA, Alcoa, Allianz Life, Allstate Insurance, ALLTEL, Atlantic Health System, Avon Products, Avery Dennison, Bank of America,Bausch & Lomb, Baxter Healthcare, Benjamin Moore Paints, Binney & Smith, Blue Cross Blue Shield, BoConcept USA, Boston Scientific, Brother International, C&H Distributors, Callaway Golf Co, Canadian Premier Life, CCH Canadian, Chicago Tribune, ChoicePoint Chubb Insurance, City of Fort Lauderdale, Coca-Cola Company, Comcast, Crystal Farms, Delta Dental Plans, DHL International, Diebold, Duke University, EAGLE Window Electronic Data Systems, FedEx, First Midwest Bank, GE, W.W. Grainger, Hallmark Cards Canada, Handango, Henkel, Honda, IBM, Iron Mountain, Irvine Ranch Water Dist John Hancock, JPMorgan Chase, Kaiser Permanente, Knoll, Liberty Mutual Insurance, Lockheed Martin, Maersk Line, Mars, McCormick & Company, McDonald\'s, McGraw-Hill MedicAlert, MetLife, Metropolitan Opera, Microsoft, Motorola, National Construction Rentals, Nestle, NETELLER, Neopost, Osram Sylvania, Paychex, Penske Truck Leasing Pepperdine University, Pepsi Bottling Group, Philips Electronics, Priceline.com, PSE&G Saks, Sarasota County Government, Siemens, Sprint Nextel, Sun-Maid, Systems Services of America, Taco Bell, Texas Mutual Insurance, Tickets.com, Toyota, Tumi USA Today, Valpak, Veeder Root, Verizon Wireless, Vita-Mix Corporation, Wells Fargo, and many more.
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