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Customer Service Week October 5 - 9, 2009 |
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Press ReleasesTop Motivational Tool: Customer Service Week(Boonton, NJ, August 25, 2007) — Customer Service Week celebrations once again top the list of non-cash rewards that companies find useful in motivating customer service employees, according to the results of Customer Service Newsletter's 2006-2007 Salary, Incentives and Benchmarking Survey. When survey participants were asked to name the most useful types of non-cash incentives and motivation tools, 63 percent named Customer Service Week. That tops even last year's result, when 57 percent of companies said that they were preparing special activities — along with recognition events — for the weeklong Customer Service Week celebration. For additional information on the history of Customer Service Week, and for ideas on how to celebrate and recognize your own staff, visit www.CSWeek.com. Background Customer Service Week is an international event devoted to recognizing the importance of customer service and honoring the people on the frontlines of the service revolution. More information on this annual industry event is available at the official Customer Service Week website at www.CSWeek.com. About Customer Service Group The Customer Service Group has sponsored Customer Service Week since 1991. Each year, the Group creates a new theme and logo for the week and provides information, resources and inspiration to help companies celebrate. The Customer Service Group also provides a wide range of management and training materials designed to improve service levels, productivity and performance in the customer contact center. These include books, print newsletters, benchmarking studies, and free email newsletters. More information is available at www.CustomerServiceGroup.com
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