Press Release
ICSA to Sponsor Customer Service Week
The International Customer Service Association joins the growing list of organizations supporting Customer Service Week.
(Boonton, NJ, August 30, 2010) — The Customer Service Group announced today that the recently re-formed International Customer Service Association (ICSA) will sponsor Customer Service Week. This year's event will be held October 4-8, 2010.
"After several year's hiatus, we are delighted to re-establish our relationship with the new ICSA," said Mary Dalessandro, Customer Service Week event manager. "As a key industry association, their role signals the ongoing importance of this event to customer service and support professionals world-wide."
Customer Service Week is the premier event for organizations in all industries to recognize the importance of customer service and to honor the people who serve and support customers. For more information on the week visit www.CSWeek.com.
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About Customer Service Group
The Customer Service Group has sponsored Customer Service Week since 1991. Each year, the Group creates a new theme and logo for the week and provides information, resources and inspiration to help companies celebrate.
In addition, the Customer Service Group provides a wide range of management and training materials designed to improve service levels, productivity and performance in the customer contact center. These include books, print newsletters, benchmarking studies, and free email newsletters. More information is available at www.CustomerServiceGroup.com.
About The International Customer Service Association
The International Customer Service Association provides programming and resources to advance awareness of the importance of customer service within organizations, and position service professionals as the most vital element of any organizations growth strategies.
Customer Service Week Sponsors
International Customer Service Association
Customer & Integrated Services
International Customer Service Professionals
Who Celebrates
Each year thousands of companies across the United States and around the world celebrate Customer Service Week. They represent leading financial, healthcare, insurance, manufacturing, retailing, hospitality, communications, not-for-profit and educational organizations, as well as government agencies and others. What unites them is their profound commitment to quality customer service.
3M, AAA, ADP, AETNA, Alcoa, Allianz Life, Allstate Insurance, ALLTEL, Atlantic Health System, Avon Products, Avery Dennison, Bank of America,Bausch & Lomb, Baxter Healthcare, Benjamin Moore Paints, Binney & Smith, Blue Cross Blue Shield, BoConcept USA, Boston Scientific, Brother International, C&H Distributors, Callaway Golf Co, Canadian Premier Life, CCH Canadian, Chicago Tribune, ChoicePoint
Chubb Insurance, City of Fort Lauderdale, Coca-Cola Company, Comcast, Crystal Farms, Delta Dental Plans, DHL International, Diebold, Duke University, EAGLE Window
Electronic Data Systems, FedEx, First Midwest Bank, GE, W.W. Grainger, Hallmark Cards Canada, Handango, Henkel, Honda, IBM, Iron Mountain, Irvine Ranch Water Dist
John Hancock, JPMorgan Chase, Kaiser Permanente, Knoll, Liberty Mutual Insurance,
Lockheed Martin, Maersk Line, Mars, McCormick & Company, McDonald\'s, McGraw-Hill
MedicAlert, MetLife, Metropolitan Opera, Microsoft, Motorola, National Construction Rentals, Nestle, NETELLER, Neopost, Osram Sylvania, Paychex, Penske Truck Leasing
Pepperdine University, Pepsi Bottling Group, Philips Electronics, Priceline.com, PSE&G
Saks, Sarasota County Government, Siemens, Sprint Nextel, Sun-Maid, Systems Services of America, Taco Bell, Texas Mutual Insurance, Tickets.com, Toyota, Tumi
USA Today, Valpak, Veeder Root, Verizon Wireless, Vita-Mix Corporation, Wells Fargo, and many more.
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Customer Service Group
712 Main Street — Suite 187B, Boonton, NJ 07005
Telephone: (973) 265-2300, Fax: (973) 402-6056
Website: www.CSWeek.com
Email: info@CSWeek.com
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